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Hospitality Manager

Black Lion Group
Lagos, Nigeria
November 29, 2016

Job brief

Job description, hospitality: We are looking for an experienced Hospitality manager to organize and oversee daily operations of our facilities. You will be responsible for coordinating activities and helping people reach their full potential.

Hospitality managers, whether they work at lodgings or restaurants, are always focused on ensuring excellent customer experience. They are leaders and problem solvers. Excellent communication and organizational skills are vital.


Hire qualified personnel according to standards

Organize and coordinate operations to ensure maximum efficiency

Supervise and evaluate staff

Ensure supplies and equipment are adequate in quantity and quality

Handle customer complaints when necessary

Assist in pricing products or services

Assume responsibility of budgeting and monitoring expenses

Enforce adherence to regulations and quality standards

Ensure all records are kept properly and consistently

Review and prepare reports for senior management


Proven experience as hospitality manager

Hands-on experience in customer service or sales

Solid understanding of hospitality procedures and best practices

Knowledge of quality standards (e.g. ISO)

Proficient in MS Office and relevant software (e.g. ERP)

Excellent organizational and leadership skills

Outstanding communication (verbal and written) and interpersonal skills

Problem-solving aptitude

BSc/BA in hospitality management