Job description, hospitality: We are looking for an experienced Hospitality manager to organize and oversee daily operations of our facilities. You will be responsible for coordinating activities and helping people reach their full potential.
Hospitality managers, whether they work at lodgings or restaurants, are always focused on ensuring excellent customer experience. They are leaders and problem solvers. Excellent communication and organizational skills are vital.
Hire qualified personnel according to standards
Organize and coordinate operations to ensure maximum efficiency
Supervise and evaluate staff
Ensure supplies and equipment are adequate in quantity and quality
Handle customer complaints when necessary
Assist in pricing products or services
Assume responsibility of budgeting and monitoring expenses
Enforce adherence to regulations and quality standards
Ensure all records are kept properly and consistently
Review and prepare reports for senior management
Proven experience as hospitality manager
Hands-on experience in customer service or sales
Solid understanding of hospitality procedures and best practices
Knowledge of quality standards (e.g. ISO)
Proficient in MS Office and relevant software (e.g. ERP)
Excellent organizational and leadership skills
Outstanding communication (verbal and written) and interpersonal skills
BSc/BA in hospitality management
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