Customer Resolution Specialist -Mandarin

Responsibilities:

Process customer orders, quotes, general logistics, etc.

Provide clients with part availability, costs, sourcing, delivery times, and any other requested information.

Follow-up with international counterpart to ensure all efforts are being made to satisfy orders supplied via production and suppliers.

Ensure customer shipping specifications are followed for critical orders and resolve discrepancies working with internal and external customers.

Provide feedback and reporting to supplier management group on supplier performance.

Ensure shipping directions are following properly for urgent orders.

Qualifications/Background Profile:

Associates degree in relevant field or an equivalent combination of experience and education is required

2-3 years of experience in a fast-paced customer service environment.

Able to work a first and second shift rotating shift

Must be fluent in Mandarin

Proficient with Excel and/or Google Sheets

Position requires a criminal background check.

Open to working all 3 shifts on a rotating basis

This job is In-Person.

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Download the Sparks Group mobile app from Apple App Store or Google Play .

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

This Position Requires U.S. Citizenship

This Position May Either Require COVID-19 Vaccination or Regular Testing