• Collect, analyze, evaluate and report data in order to increase visibility into performance
for all lines of business
• Develop & validate queries and report templates to ensure consistency and accuracy
• Collaborate with employees across the organization to ensure data needs are met,
including troubleshooting various data sources and databases
• Perform deep dive analysis on results
• Participate and support special projects requiring additional analysis
• Collaborate and develop Corporate reporting solutions including real time dashboards
• Complete special projects and ad hoc analysis as directed to provide timely information
and support for tactical and strategic decisions
What You Have:
• Proven ability to work effectively in a team environment as well as independently with
• Proven interpersonal and communication skills to develop internal
relationships/partnerships with multiple stakeholders
• Exceptional organizational and multi-tasking skills, with the ability to complete tasks
quickly in a high energy environment
• Analytical and problem solving experience with attention to detail
• Self-starter with the ability to work in a fast-paced, performance driven environment
• Post-secondary education in Information Technology, Statistics or Data Analysis
considered an asset
• Previous experience within a Call Center considered an asset
• Advanced Excel knowledge
• Intermediate to advanced experienced with VB, SQL or other scripting tools
SEND RESUME TO firstname.lastname@example.org
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