• Assist in analyzing client metrics and staffing on a consistent basis in order to maximize
and make recommendations for efficiency on a global level for all operations across
• Actively Manage the staff, support, motivate and retain an outstanding Resource Planning
• Manage tight deadlines, staying organized and utilizing resources to provide high quality
recommendations and staffing plans.
• Interface with Operations Leaders to implement and manage campaigns
What You Have:
• Strong analytical, problem-solving, technical, information-management and decision-
• Demonstrated strong interpersonal and communication skills
• Superior organizational skills and the ability to follow through
• A Service Oriented attitude
• The ability to adapt to change and innovation
• University or College Degree in a related discipline (Computer Science, Marketing,
Communications, and Business)
• Experience working with Aspect, Teleopti and Genesys software considered an asset
• 3-5 years management experience within a contact center Workforce department
SEND RESUME to firstname.lastname@example.org
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