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resource planning analyst for multionational bpo co based in quezon ci

Dempsey Resource Management Inc.
Quezon City, National Capital Region, Philippines
November 24, 2016

Posted By Premium Recruiter


• Assist in analyzing client metrics and staffing on a consistent basis in order to maximize

and make recommendations for efficiency on a global level for all operations across

multiple programs/clients

• Actively Manage the staff, support, motivate and retain an outstanding Resource Planning


• Manage tight deadlines, staying organized and utilizing resources to provide high quality

recommendations and staffing plans.

• Interface with Operations Leaders to implement and manage campaigns

What You Have:

• Strong analytical, problem-solving, technical, information-management and decision-

making skills

• Demonstrated strong interpersonal and communication skills

• Superior organizational skills and the ability to follow through

• A Service Oriented attitude

• The ability to adapt to change and innovation

• University or College Degree in a related discipline (Computer Science, Marketing,

Communications, and Business)

• Experience working with Aspect, Teleopti and Genesys software considered an asset

• 3-5 years management experience within a contact center Workforce department