Japanese - Alabang, 120k
-Open for Expat
-Start date – Nov 18
-Shift is 24/7
-Work location is Alabang
Will receive complaints, booking & rebooking, information checks and the likes
Required Skill set of Customer Service Advisor:
• Strong technical skills and computer knowledge, including all Microsoft Office programs.
• Excellent listening skills.
• Traveller-focused with the ability to work effectively and professionally with internal and external customers
• Ability to de-escalate calls in an effective manner.
• Strong problem solving skills/ability to empathize with customer.
• Strong verbal and written communication skills. Ability to assess the customer and adjust communication style accordingly.
• Excellent interpersonal skills with ability to positively influence others.
• Knowledge of the travel industry.
• Ability to effectively multi-task during and after calls and follow through in a timely manner.
• Strong organizational skills with ability to effectively manage competing priorities.
• Strong attention to detail.
• Ability to work in high stress environment; managing stress in a professional manner and without disruption to the operation, employees, or customers.
• Willingness and ability to adapt to change in a constructive manner
How to apply?
Send your CV at firstname.lastname@example.org or contact me at 0905-561-1956
Kindly indicate in the subject line the position you are applying for.
And make a 3-4 sentences of the summary of your qualifications.
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