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for Service Coordinator

Company:
Immunity Networks & technologies Pvt Ltd
Location:
Mumbai, Maharashtra, India
Salary:
upto 16k
Posted:
November 23, 2016
Description:

Service Coordinator

Job Profile:

• Resolve service calls using documented procedures.

• Handle routine helpdesk responsibilities and ensure time resolution as per Senior Management's Services.

• Attend helpdesk calls through mail and calls, revert them and troubleshoot 1st level problems..

• Attend support calls, solve routine issues and escalate complex issues based on priority.

• Develop, execute and follow IT operational policies, standards and work instructions for customer support.

• Ensure customer satisfaction through continuous status information.

• Coordinating wit engineers for remote support and diagnosing networking issue, hardware and software issue and forwarding calls to particular team.

• Work as a part of operational team and respond to end-user issues.

• Troubleshooting the desktop related issues and configuration of OS, outlook.

• Taking necessary actions on complaints received from client based on technical data available from various tools and resolving through field engineer.

• Configuring and managing backup & procedure, evaluating software's.

Interested Candidate can share the CV on bpa2dp@job2r.com or contact us on 022-61820840