• Resolve service calls using documented procedures.
• Handle routine helpdesk responsibilities and ensure time resolution as per Senior Management's Services.
• Attend helpdesk calls through mail and calls, revert them and troubleshoot 1st level problems..
• Attend support calls, solve routine issues and escalate complex issues based on priority.
• Develop, execute and follow IT operational policies, standards and work instructions for customer support.
• Ensure customer satisfaction through continuous status information.
• Coordinating wit engineers for remote support and diagnosing networking issue, hardware and software issue and forwarding calls to particular team.
• Work as a part of operational team and respond to end-user issues.
• Troubleshooting the desktop related issues and configuration of OS, outlook.
• Taking necessary actions on complaints received from client based on technical data available from various tools and resolving through field engineer.
• Configuring and managing backup & procedure, evaluating software's.
Interested Candidate can share the CV on firstname.lastname@example.org or contact us on 022-61820840
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