Sr.Service developer

Sr. ServiceNow Developer

Our client is growing and seeking a dynamic Software Developer with strong ServiceNow development skills. Along with another team member, you will be responsible for the overall ServiceNow solution. Other software development and administration needs within the team will drive delivery of high-quality services and tools worldwide. You will also have influence on product integrations and design with an impact on our customer value.

Responsibilities of the position include, but are not limited to:

System maintenance

Handle incidents per published SLAs

Ensures system stability by leading required maintenance schedule

Addresses system issues impacting SLAs

Front-End Web Development

Knowledge of HTML, CSS, Javascript, AJAX

Knowledge of MVC (Model View Controller) architecture

Experience of one popular web framework - React, AngularJS

Understanding of how to work with DOM

Implementation and Development of Web Services

Ability to develop web services and host on a micro service framework

Understand and abide by RESTful API guidelines

Follow standard methodologies of software development - logging, unit testing, code reviews etc.

Workflow Integrations

Implement ServiceNow workflows that integrate with external web services (API Webhooks)

You will be able to design and develop a workflow framework that can be applied to many workflows

Dedicatedly find new opportunities to improve our current manual processes

Database Design and Development

Design and Implement database schemas based on ACID concepts

Understand CRUD operations to integrate with external databases

Experience MySQL / SQL Server & NoSQL / Relationship DB is a plus

Lead updates to solution functionality

Understands the customer enhancements requests, business requirements and outcomes

Documents business requirements, success criteria and business goals and objectives.

Uses this information to prioritize the enhancement backlog

Converts business requirements into an initial design and provides capacity and budget estimates 50%)

Delivers enhancements on time and on budget 5%)

Handles capacity allocated between maintenance, incident management and enhancement delivery

Develops a quarterly plan for enhancements committed for delivery and gets alignment from customers and IT leadership

Solution roadmap and alignment to customer roadmaps

You will provide standard methodologies for guiding adoption and influencing the customer to make investments in the solution

You will define the services that ServiceNow delivers and gets alignment with customers on service definitions, SLAs and critical metrics

You will maintain a ServiceNow roadmap that plans out investments in system maintenance, upgrade schedule, system improvements and additions to the ServiceNow ecosystem that aligns with the longer term goals and objectives of IT and SNOW's customers

Remote