Implementation Manager

Implementation Manager

Are you a passionate leader looking for autonomy and exciting career possibilities? Do you take an energetic and resourceful approach to problem-solving while bringing innovative ideas to life on behalf of your team and your customers? Do you enjoy coaching and developing people to do things they didn't know were possible?

If so, DHL Supply Chain has the opportunity for you.

Job Description

Responsible for assisting in the development and the direct implementation of methods and procedures during start-ups, implementations and go-live. Provides support to the General Manager and Operations team. Facilitates in the definition of project specifics through use of internal process and programs, conducting workshops and engaging in project kick-off meetings (internal and customer).

Design validation to include Cost model / CoO productivities, process times and staffing / shift plans

Assist and develop training programs and materials

Partner with BUIT in early development of Test Scripts and conduct UAT

Support the governance of Cutover Plan by working closely with Project Delivery Team Evaluate Operational start up team for proper roles and responsibilities based upon implementation requirements

Ensure that statistical reports are applied for measuring processes, productivity and efficiency

Facilitate workshops (SIPOC) to develop and document current / future process flows

Drive identification, prioritization and quantification of risks

Aid in development, review and approval of key operational reports

Participate in cross-functional teams to solve business problems and abate risks

Participate with testing of automated and warehouse managements systems including conducting user acceptance testing, (UAT) and business process validation

Monitor and report any start-up scope change

Perform operational observations during go-live/start-up

Required Education and Experience

Bachelor's degree with focus in logistics, business management, engineering or systems

Project Management Professional Certification (PMP) – preferred

2+ years industry; working in a project based environment

Excellent change management skills

Solid understanding of Supply Chain Concepts

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our Organization is an equal opportunity employer.

General Management experience preferred