ServiceNow QA/Test Engineer

ServiceNow QA/Test Engineer

CTG is seeking to fill a ServiceNow QA/Test Engineer position for our client. Location: Columbus, OH Duration: 12 months

Duties:

Lead end-to-end quality assurance and testing efforts for a large-scale public sector ServiceNow platform

Develop and execute comprehensive test strategies, plans, and test cases across ServiceNow modules (ITSM, ITOM, CSM, etc.)

Design, build, and maintain automated test suites using the ServiceNow Automated Test Framework (ATF) to support efficient regression testing

Perform detailed manual functional testing of new features and thorough regression testing during platform upgrades and patch cycles

Validate platform configurations against security controls and data privacy requirements aligned with FedRAMP standards

Identify, document, and track defects through resolution; collaborate with development and architecture teams on root cause analysis

Support User Acceptance Testing (UAT) by assisting in script preparation and providing technical guidance to stakeholders

Conduct performance and load testing to ensure system responsiveness and scalability under enterprise-level usage

Skills:

Strong expertise in ServiceNow QA methodologies and platform testing

Hands-on experience with ServiceNow Automated Test Framework (ATF)

Solid understanding of Agile/Scrum frameworks and Software Development Life Cycle (SDLC)

Proficiency with defect tracking and test management tools (e.g., Jira, ServiceNow Test Management)

Experience with automation tools such as Selenium (preferred)

Knowledge of security, compliance, and data privacy standards (FedRAMP experience preferred)

Strong analytical, troubleshooting, and communication skills

Experience:

4+ years of Software Quality Assurance experience

Minimum 2 years of hands-on experience testing within the ServiceNow platform

Experience supporting large-scale enterprise or public sector implementations preferred

Proven ability to manage both manual and automated testing processes

Education:

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)

Relevant certifications such as ServiceNow Certified System Administrator (CSA) and/or ISTQB Certified Tester preferred

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

The expected base salary for this position ranges from $62.00 to $68.00/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.