Service Coordinator

Service Coordinator

The Service Coordinator plays a critical role in managing and organizing the daily operations of HVAC/R and plumbing services for commercial clients.

Key Responsibilities:

Scheduling: Coordinate and schedule service calls, installations, and maintenance based on technician availability, customer priority, and job urgency.

Dispatching: Dispatch technicians to job sites in a timely and efficient manner, providing any pertinent information required to complete the job quickly and safely.

Customer Communication: Communicate with clients to confirm service appointments, provide updates, and address any concerns or inquiries.

Job Tracking and Documentation: Maintain detailed records of all service requests, technician assignments, and completed work. Ensure accurate logging of job details and requirements.

Problem Solving: Address emergency service requests and resolve any scheduling conflicts or service issues promptly, ensuring customer satisfaction.

Data Entry and Reporting: Input and update job status, customer information, and technician schedules in the company's Enterprise Resource Planning (ERP) software.

Requirements:

High school diploma or equivalent

1-3 years of experience in an office setting

Team player mentality and work ethic

Proficiency in Microsoft Office Suite (Excel, Word, Outlook, Teams, etc.)

Minimum 50 words per minute typing skills

Strong attention to detail and accuracy in data entry

Excellent punctuality

Excellent communication skills, both written and verbal

Excellent time management skills

Ability to handle high-pressure situations and resolve conflicts quickly

Ability to manage multiple tasks simultaneously and meet deadlines

Strong organizational skills

Preferred Qualifications:

Associate or Bachelor's degree in business or a related field

Prior experience in customer service and dispatching in a related field

Familiarity with HVAC/R and plumbing systems and services

Working Conditions:

Ability to work in a fast-paced office environment

May require sitting for extended periods, using a computer and telephone

Occasional lifting of up to 50 pounds

Flexibility to respond to after-hours emergencies or urgent client needs may be required