Email & Chat Support Representative

**Job Title:** Email & Chat Support Representative

**Location:** Remote

**Company:** OnPoint Construction

**About Us:**

OnPoint Construction is committed to delivering exceptional construction services with professionalism, reliability, and outstanding customer support. We are seeking a responsive and customer-focused Email & Chat Support Representative to assist clients and maintain positive communication across digital channels.

**Job Summary:**

The Email & Chat Support Representative will handle customer inquiries, provide information about services, resolve issues, and ensure excellent customer experiences through email and chat platforms. The ideal candidate is professional, detail-oriented, and skilled in written communication.

**Key Responsibilities:**

* Respond promptly and professionally to customer inquiries via email and live chat.

* Provide accurate information regarding services, project updates, scheduling, and general support.

* Resolve customer concerns and escalate complex issues when necessary.

* Maintain detailed records of customer interactions and communications.

* Coordinate with internal teams to ensure timely responses and issue resolution.

* Assist with appointment scheduling and follow-up communication.

* Ensure all communication reflects the company’s professional brand image.

* Meet response time and customer satisfaction goals.

**Qualifications:**

* Previous experience in customer support, email support, live chat, or administrative roles.

* Excellent written communication and grammar skills.

* Strong problem-solving and multitasking abilities.

* Ability to remain professional and courteous under pressure.

* Proficiency with Microsoft Office, Google Workspace, and customer support platforms.

* Strong organizational and time-management skills.

* Ability to work independently in a remote environment.

**Preferred Qualifications:**

* Experience in construction, home services, or related industries.

* Familiarity with CRM systems, help desk software, or live chat tools.

* Basic knowledge of scheduling and project coordination.

**Benefits:**

* Flexible remote work environment.

* Competitive compensation.

* Opportunity for career growth within OnPoint Construction.

* Supportive and collaborative team culture.

**How to Apply:**

Interested candidates should submit their resume and a brief cover letter explaining their customer service experience and why they would be a great fit for OnPoint Construction.

"construction", "Email & Chat Support Representative", "trusted", "focused", "high-quality".