Client Operations Associate - Early Career, 2-5 Years Experience

Job Description Growth Path to Operations Management AI-Powered Recruiting Software Location: Must currently be based in the Columbus, Ohio area.

This role includes a mix of work from home and regular in-person work at COhatch in Dublin, Ohio.

Candidates outside Central Ohio will not be considered.

Compensation: $80,000–$110,000+ target total compensation, depending on experience.

This includes a competitive base salary plus performance-based bonus/commission.About Chatstrike Chatstrike helps insurance agencies hire faster.

Our platform uses AI, automation, texting, job promotion, scheduling, and recruiting workflows to help agency owners turn applicants into interviews and new hires.

We’re a small, fast-growing team helping insurance agency owners and recruiting teams across brands like Aflac and Colonial Life improve their hiring process.

Our customers are busy, practical, relationship-driven people who need a partner who can help them get results — not just software.

We’re early, lean, and growing fast — Chatstrike’s annual recurring revenue has grown more than 500% year over year.

This is a chance to join before the customer operations function is fully built and help shape what it becomes.About the Role We’re looking for a Client Operations Associate to work directly with our founder and CEO.

This is an early-career role for someone with roughly 2–5 years of professional experience who wants to grow quickly, take ownership, work directly with customers, and help build the operations function at a fast-growing software company.

For the right person, this role can grow into a Head of Operations position managing a team of your own.

You’ll be part customer success manager, part sales partner, part product operator, and part founder’s right hand.

You’ll work directly with insurance agency owners, help them get better recruiting results, support new customers referred by channel partners, and turn customer feedback into product improvements.

You’ll also get hands-on experience helping build an AI-powered software product used by real customers every day.

You won’t just answer questions — you’ll help identify customer needs, design better workflows, and work with our engineering team to turn customer problems into product improvements.

This role is ideal for someone who has the client-facing polish of a consultant, the urgency of a startup operator, and the warmth of a great customer success partner.Work Setup & Travel This is a hybrid role based in Dublin / Columbus, Ohio.

You’ll work from home part of the time and spend time in person with the founder for training, customer strategy, product discussions, and team collaboration.

You should also expect to travel to a handful of insurance, recruiting, and customer conferences throughout the year.

This role requires strong responsiveness and flexibility, especially during customer onboarding, urgent customer situations, and conference periods.Who You Are You may be a great fit if you are:Great with people — warm, clear, patient, and easy to talk toSmart and curious — you like learning how things work and can quickly understand both customer problems and product detailsA structured problem-solver — you can quickly understand a customer’s situation, identify what matters, and recommend a clear planHighly organized — you can manage many customer conversations and follow-ups without dropping ballsA strong communicator — especially in short, clear emails and textsPatient and calm — you can explain things simply without making customers feel bad for askingCommercially minded — you understand that great customer service drives retention, referrals, and growthResourceful — you figure things out instead of waiting for perfect instructionsProfessional and polished — you can communicate confidently with business owners, partners, and senior customer contactsHigh ownership — you notice problems, follow through, and care about the outcomeAmbitious — you want to grow into a bigger leadership role as the company growsGreat Backgrounds for This Role You could be a great fit if you’ve worked in:Management consulting or client advisoryCustomer success or account managementStartup operationsSaaS onboarding or implementationSales or business developmentRecruiting or staffingInsurance agency operations The common thread: you enjoy working with clients, solving ambiguous problems, learning quickly, and taking ownership of outcomes.Requirements2-5 years of professional experience in a customer-facing, consulting, sales, operations, recruiting, or account management roleExcellent written and verbal communication skillsStrong organization and follow-throughComfortable talking with customers by phone, text, and ZoomComfortable learning software tools and explaining them to non-technical usersAbility to work independently in a fast-moving environmentStrong attention to detailPositive, patient, and customer-first attitudeExcited to grow into a bigger operations role over timeWhat Success Looks Like In this role, success means:New customers feel confident and supportedCustomers use Chatstrike more effectivelyChurn remains lowCustomers get more interviews and better hiring outcomesSales referrals are handled quickly and professionallyProduct feedback becomes clearer and more actionableWhy This Role Is Exciting This is a chance to join a lean, growing startup at an early stage and have a real impact.

You’ll work directly with the founder and CEO, learn how a modern AI-powered software company is built, and help shape customer-facing features used by insurance agencies every day.

You will not be one person in a huge department.

You’ll help build the department.

For the right person, this role can grow into a leadership position overseeing customer success, support, onboarding, and operations.Compensation This role includes a competitive base salary plus performance-based bonus/commission.

Target total compensation is expected to be $80,000–$110,000+, depending on experience.

This includes a competitive base salary plus performance-based bonus/commission.

For an exceptional candidate with strong consulting, SaaS, startup, or client leadership experience, we are open to a higher package.

Equity may also be included for the right person, especially someone who can grow into a long-term leadership role as Chatstrike scales.