Litigation Collections Lead

Litigation Collections Lead

Fully Remote Full-Time 9am-5:30pm ET

The Litigation Collections Lead oversees daily workflow, quality control, and team performance within the Litigation Collections function. This role provides guidance to Specialists while managing a portfolio of payoff requests, receivable accounts, and settlement processes. The Litigation Collections Lead partners closely with attorneys, law firms, and internal stakeholders to ensure accuracy, timeliness, and compliance. Candidates with mortgage industry experience, payoff processing, or broader financial operations backgrounds are strongly preferred. The Litigation Collections Lead is responsible for coaching team members, monitoring productivity, and supporting escalations. This position requires strong communication skills, technical proficiency, and the ability to lead in a remote environment. The Litigation Collections Lead participates in ongoing assessments, training initiatives, and process improvement efforts. The Litigation Collections Lead plays a critical role in maintaining operational consistency and supporting organizational growth. Key Responsibilities

Team Leadership & Workflow Oversight (20-30%)

Provide daily guidance, coaching, and support to Specialists

Monitor productivity, accuracy, and adherence to process

Assist with training, workflow allocation, and continuous improvement

Account & Payoff Management (40-50%)

Manage complex receivable accounts and payoff requests

Review documentation, balances, and settlement details for accuracy

Communicate updates to attorneys, law firms, and internal teams

Phone & Client Communication (25-35%)

Triage inbound calls and support escalated inquiries

Provide professional, timely updates on account status

Maintain consistent written communication across platforms

General Accounting / AR/AP Support (15-25%)

Perform accounting tasks related to receivables and payoffs

Support reconciliation and financial accuracy checks Litigation Collections Lead Minimum Requirements

Experience in AR/AP, payoffs, collections, or financial operations

Strong written and verbal communication skills

Proficiency with Microsoft 365, Google Docs, Box, Slack, and Outlook (or similar)

Beginner-intermediate Excel (basic formulas; most sheets are pre formatted)

Ability to lead, coach, and support a remote team

Mortgage industry experience (strongly preferred)

Experience with legal, medical, or personal injury collections

Prior payoff processing experience is a plus

Broader financial operations background Compensation & Benefits

$25-35/hr

401(k) with 4% match

Competitive PTO

12 weeks paid maternity leave

Wellness day

Full medical, dental, and vision benefits

Company-provided equipment

Permanent