• Performs advance remote PC diagnostic and repair, PC optimization on client computers.
• Performs in depth analysis, diagnosis and immediate resolution of client computer issues.
• Fills out Log forms with accurate, complete and detailed information for tracking and record purposes.
• Responding to queries on the progress of the PC repair by means of providing proficient chat communication with end-customers.
• Escalate unresolved problems or issues to Level 2 support.
• Performs special tasks (e.g. callbacks, demo, testing, research, etc…) and other assignments as required by the project.
• Performs daily and weekly administrative tasks as required.
• Follow strict company policies and client policies.
• Maintain consistent high level support and delivery to meet client SLAs.
• Work effectively on a team environment with time and work load adjustability as needed.
• Flexibility to work on assigned schedule given by immediate superior or as required by the project.
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