IT Operations Engineer

Position:

IT Operations Engineer

Location:

330 Rush Alley

suite 500

Columbus, OH

Job Id:

1011

# of Openings:

1

Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity.

Summary:

The IT Operations Engineer is responsible for the stability, security, and performance of the Credit Union's technology infrastructure. This role supports server management, server virtualization, backup management, storage management, network management, security, and endpoint maintenance, while partnering closely with the Help Desk, Application/Operations teams, and Business stakeholders. The position plays a critical role in maintaining availability, regulatory compliance, and strong security posture in the bank's operating environment.

Responsibilities:

Infrastructure & Server Operations:

Maintain and support Microsoft Windows Server environment (2019, 2022, and 2025)

Administer and support HyperV virtualization platform

Administer and support VMWare vSphere virtualization platform

Perform server lifecycle management including patching, upgrades, and decommissioning

Support Windows 11 endpoint environments in coordination with Intune

Backup, Recovery & Storage:

Administer and monitor Veeam Backup & Replication

Ensure backup success, retention compliance, and regular recovery testing

Maintain and monitor storage platforms, including capacity planning and performance optimization

Support disaster recovery readiness and documentation

Security Operations:

Support internal security controls aligned with Credit Union regulatory standards

Participate in vulnerability assessments and pen test remediation

Implement hardening, patching, and configuration best practices

Network & Monitoring:

Support network infrastructure including Cisco switches, and routers

Monitor network, server, and application health

Perform troubleshooting and escalation for network performance, connectivity, and availability issues

Support tuning across servers, storage, and network systems

Application & Platform Support:

Provide application infrastructure support for core and integrated systems including:

Alkami

Fiserv DNA

Manage Engine

OnBase

Sageworks

Meridian Link

Laser Pro

Zest

Collaborate with application teams and vendors to resolve platform and performance issues

Help Desk & Cross-Team Support:

Provide Tier 2 / Tier 3 escalation support to the Help Desk

Assist with complex user, system, and application issues

Document procedures, configurations, and operational standards

Participate in after-hours support and on-call rotation as required

Required Qualifications:

Education: Bachelor's degree in engineering, or Software Development (Preferred)

Experience:

7+ years of experience in IT operations, systems administration, or infrastructure support

Strong experience with:

Windows Server (2019, 2022, 2025)

Windows 11 enterprise environments

HyperV virtualization

Veeam backup solutions

Microsoft 365 administration

Cisco networking and devices

VMWare vSphere / vCenter

Experience supporting enterprise monitoring and performance tuning

Familiarity with financial institution security and compliance requirements

Ability to troubleshoot complex, multi-layered infrastructure issues

Strong documentation and communication skills

Preferred Qualifications / Certifications

Microsoft 365 Administration Expert Certification (e.g., Microsoft 365 Administrator, Modern Desktop Administrator, or equivalent)

Comp TIA Network + (or equivalent network certification such as CCNA)

ITIL Certification

Experience working in a Credit Union or regulated financial environment

Security-related certifications (CEH, Security+, CISSP, or similar)

Experience supporting core banking or fintech platforms

OnBase workflow design, and construction

CMDB management processes

Knowledge of Agile

Ability to lift, rack and unrack servers / electronic storage devices

Skills, Knowledge and Abilities:

High Proficiency In:

Attention to detail and operational discipline

Strong problem-solving and analytical skills

Ability to prioritize and manage multiple workloads

Collaborative mindset with a customer-service orientation

Commitment to security, reliability, and continuous improvement

What you will earn:

Competitive pay

Benefits: several medical plan options, dental, free vision, free life and free disability insurance

6% matching and immediately vested 401(K) plan

Generous schedule for paid holidays, vacation and personal time for a healthy work-life balance

Opportunity for personal career growth, continued education and mentorship programs

Volunteer opportunities impacting the local community

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, you will need to have good manual dexterity as well as speaking and hearing ability. This position requires sitting; some reaching; standing; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds. It is expected that the employee will read, compile, compute and record numerical and statistical data. Must drive occasionally.

This is a Non-Collective Bargaining Unit.

Telhio is an Equal Opportunity Employer.

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