Patient Coordinator

Job Description

Overview

Are you looking to make a difference in healthcare? Look no further!

MedQuest Imaging, a trusted partner of Novant Health, is seeking dynamic individuals to join our team. We’re a premier manager of outpatient diagnostic imaging facilities, dedicated to our team members' growth and development and we want you.

Facility: Novant Health Imaging Southpark Mammography

Location: 6324 Fairview Road Suite 105 Charlotte

Position Type: Full-time

Work Schedule Details: M-F

Responsibilities

In this position, you will serve as the initial point of contact with patients, referring physicians, and the general public on the imaging center’s behalf which includes, but is not limited to: welcoming all patients and their family members into the imaging center, making patients and all visitors feel comfortable, and anticipating and attending to the needs of our patients. This position includes checking patients in, answering the telephone, routing incoming calls to the appropriate party, scheduling patient appointments, collecting balances from patients’ financial responsibility at time of service, and other front office/desk duties as necessary.

Qualifications

Education:

High School Diploma or equivalent

Prior Experience:

0 - 2+ years of experience working in a customer support role or hospitality field

Special Qualifications:

Strong customer service background and focus

Professional written and verbal communication skills

Working knowledge and ability to perform accurately and efficiently on computer

Demonstrated ability to multi-task

Ability to work in a fast-paced environment

Preferred Skills/Experience:

Experience working in a physician practice or other type of medical services office

Knowledge of medical terminology

Prior patient collections experience in a medical setting

Medical records experience

Bachelor’s Degree

Full-time