The Interpreter is responsible for handling telephone or video calls on demand and renders meaning of
conversations in the consecutive mode of interpretation between speakers of foreign language
and English. The calls may involve simple or complex, non-technical or technical subjects in Healthcare,
Government, Insurance, Finance, Utilities, Travel and Hospitality, 911 emergency services, Law
Enforcement, Courts, and General Business.
Renders correct concepts and meanings between foreign language and English following
complexity, clarity, tone, and style from one language into another, upholding the correct rules
for grammar and syntax in both languages
Provides strict renditions of the messages including every detail of the conversation, and is
prepared for challenging calls at any time
Employs good customer service and communication skills, clear enunciation, pronunciation,
pleasant and professional voice, as well as polite forms of expressions
Follows instructions of clients, manages the flow of the call and avoid taking over the call, as well
as avoids interaction with the limited English speaker person without the client's permission
At least 18 years of age
At least a high school graduate and with basic web navigation skills.
Native or high intermediate fluency in foreign and English language
Advanced skills in the cultural dynamics (cultural implication and idiomatic expression) of both
foreign language and English
Excellent listening, retention and note taking skills to maintain a high level of accuracy
Ability to concentrate, stay detached from the conversation, and remain neutral and objective at
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