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Helpdesk Coordinator

Reliance Facilities Management
Dubai, Dubai, United Arab Emirates
November 16, 2016

• Highly skilled in greeting guests in a courteous and professional way

• Well versed in managing multiple line phone system and handling multiple incoming calls simultaneously

• Demonstrated ability to answer queries of visitors and direct them to the right person

• Committed to provide exceptional customer service to clients and coworkers

• Excellent knowledge of administrative and clerical procedures

• Adept at giving accurate and detailed information to visitors and callers

• Able to handle difficult clients tactfully

• Expert user of MS Word, Excel, Outlook and front desk software applications

• Special talent for scheduling appointment, managing calendars and maintaining conference rooms

• Proven record of performing clerical duties such as scanning, photocopying and collating

• Thorough understanding of monitoring visitors’ access and issuing passes

• Extremely capable of keeping reception area clean and organized

• Expert in ordering, receiving and maintaining office supplies

• Provide information regarding products or services of the company

• Schedule, reschedule and cancel appointments

• Provide information to callers over the telephone

• Respond to emails and office correspondence

• Update employee attendance and visitors’ records

• Perform basic bookkeeping and record keeping duties

• Update shift diaries and report maintenance issues

• Perform light maintenance on equipment

• Monitor, stock and restock office machines

• Perform data entry and filing activities

• Sort and distribute incoming mail

• Assist in resolving clients’ issues and complaints

• Manage inventory of office supplies and equipment

• Order supplies and equipment when required

• Schedule staff appointments with clients or company representatives

• Liaise between departments and provide clerical support

• Provide office support services in order to ensure efficiency and effectiveness within the Hamlet Office Main Activities

• Assist in the planning and preparation of meetings, conferences and conference telephone calls

• Make preparations for Board of Directors meetings

• Maintain an adequate inventory of office supplies

• Provide word-processing and secretarial support

• Coordinate the repair and maintenance of office equipment

• Responsible for maintaining general office files including client, accounting and contract files, and responsible for employees visa processing, employees complaints

• Administers and process all petty cash transactions with the policies and procedures

• Receives, issue receipts and deposits all cheques collected from external and internal client and prepare vouchers related to various revenue and expenses

• Responsible for documentation, handles import and export transactions

• Prepare invoices and receipt vouchers for RTM works.

• Filling, scanning, faxing as well as typing specific documents

• Manage executive filing and data management systems ensuring timely and accurate document control

• Performs general secretarial and clerical functions for the purpose of supporting office operations

• Binding documents.

• Provide information to callers.

• Sending invoices to clients for payment

• update receivables

• Collection of payments from clients

• Receiving complaints from clients and give possible solutions

• Report technicians to be deployed in different areas

• Coordinate clients for schedule

• Update client’s preventive maintenance schedule

• Make quotations

• Makes LPO (Purchasing Order)