• Highly skilled in greeting guests in a courteous and professional way
• Well versed in managing multiple line phone system and handling multiple incoming calls simultaneously
• Demonstrated ability to answer queries of visitors and direct them to the right person
• Committed to provide exceptional customer service to clients and coworkers
• Excellent knowledge of administrative and clerical procedures
• Adept at giving accurate and detailed information to visitors and callers
• Able to handle difficult clients tactfully
• Expert user of MS Word, Excel, Outlook and front desk software applications
• Special talent for scheduling appointment, managing calendars and maintaining conference rooms
• Proven record of performing clerical duties such as scanning, photocopying and collating
• Thorough understanding of monitoring visitors’ access and issuing passes
• Extremely capable of keeping reception area clean and organized
• Expert in ordering, receiving and maintaining office supplies
• Provide information regarding products or services of the company
• Schedule, reschedule and cancel appointments
• Provide information to callers over the telephone
• Respond to emails and office correspondence
• Update employee attendance and visitors’ records
• Perform basic bookkeeping and record keeping duties
• Update shift diaries and report maintenance issues
• Perform light maintenance on equipment
• Monitor, stock and restock office machines
• Perform data entry and filing activities
• Sort and distribute incoming mail
• Assist in resolving clients’ issues and complaints
• Manage inventory of office supplies and equipment
• Order supplies and equipment when required
• Schedule staff appointments with clients or company representatives
• Liaise between departments and provide clerical support
• Provide office support services in order to ensure efficiency and effectiveness within the Hamlet Office Main Activities
• Assist in the planning and preparation of meetings, conferences and conference telephone calls
• Make preparations for Board of Directors meetings
• Maintain an adequate inventory of office supplies
• Provide word-processing and secretarial support
• Coordinate the repair and maintenance of office equipment
• Responsible for maintaining general office files including client, accounting and contract files, and responsible for employees visa processing, employees complaints
• Administers and process all petty cash transactions with the policies and procedures
• Receives, issue receipts and deposits all cheques collected from external and internal client and prepare vouchers related to various revenue and expenses
• Responsible for documentation, handles import and export transactions
• Prepare invoices and receipt vouchers for RTM works.
• Filling, scanning, faxing as well as typing specific documents
• Manage executive filing and data management systems ensuring timely and accurate document control
• Performs general secretarial and clerical functions for the purpose of supporting office operations
• Binding documents.
• Provide information to callers.
• Sending invoices to clients for payment
• update receivables
• Collection of payments from clients
• Receiving complaints from clients and give possible solutions
• Report technicians to be deployed in different areas
• Coordinate clients for schedule
• Update client’s preventive maintenance schedule
• Make quotations
• Makes LPO (Purchasing Order)
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