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Resource Planning Supervisor for BPO Co. in Katipunan, QC

Dempsey Resource Managment Inc. (QUEZON CITY)
National Capital Region, Philippines
November 15, 2016


• Assist in analyzing client metrics and staffing on a consistent basis in order to maximize and make recommendations for efficiency on a global level for all operations across multiple programs/clients

• Actively Manage the staff, support, motivate and retain an outstanding Resource Planning Team

• Manage tight deadlines, staying organized and utilizing resources to provide high quality recommendations and staffing plans.

• Interface with Operations Leaders to implement and manage campaigns


• Strong analytical, problem-solving, technical, information-management and decision-making skills

• Demonstrated strong interpersonal and communication skills

• Superior organizational skills and the ability to follow through

• A Service Oriented attitude

• The ability to adapt to change and innovation

• University or College Degree in a related discipline (Computer Science, Marketing, Communications, and Business)

• Experience working with Aspect, Teleopti and Genesys software considered an asset

• 3-5 years management experience within a contact center Workforce department

If this role sounds of interest, don't hesitate to get in touch or apply to find out more!

Candidates may send their resumes to And please indicate the position that you are applying for in the subject field. Or just click APPLY NOW. Also, Please contact: HR Sandy Rocha Contact Number :+639266205864