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Resource Planning Supervisor UP Town Center

Company:
Dempsey Resource Management, Inc
Location:
Quezon City, National Capital Region, Philippines
Posted:
November 14, 2016
Description:

Description

What You'll Do:

• Assist in analyzing client metrics and staffing on a consistent basis in order to maximize and make recommendations for efficiency on a global level for all operations across multiple programs/clients

• Actively Manage the staff, support, motivate and retain an outstanding Resource Planning Team

• Manage tight deadlines, staying organized and utilizing resources to provide high quality recommendations and staffing plans.

• Interface with Operations Leaders to implement and manage campaigns

What You Have:

• Strong analytical, problem-solving, technical, information-management and decision-making skills

• Demonstrated strong interpersonal and communication skills

• Superior organizational skills and the ability to follow through

• A Service Oriented attitude

• The ability to adapt to change and innovation

• University or College Degree in a related discipline (Computer Science, Marketing, Communications, and Business)

• Experience working with Aspect, Teleopti and Genesys software considered an asset

• 3-5 years management experience within a contact center Workforce department

Interested applicants may send resume to boh3ju@job2r.com or text 0916-359-8060 (Please use the position you are applying for as your Subject: )