Service Engineer

Service Engineer Columbus, Ohio, United States [About the Role]

Join a fast-paced team as a Service Engineer supporting Dell server and data center systems on-site in Columbus, OH. You'll play a crucial role in minimizing downtime, directly interfacing with customers and internal teams, and helping power the infrastructure behind today's most advanced technologies, including emerging AI platforms. This contract position offers real-world experience in enterprise environments, strong growth potential, and the opportunity to work hands-on with cutting-edge hardware.

[Responsibilities]

- Deliver rapid, on-site technical support for Dell servers and data center equipment

- Execute hardware maintenance: server builds, swaps, part replacement, and firmware updates

- Troubleshoot across hardware, firmware, and operating systems, escalating complex issues as needed

- Perform both reactive and preventive maintenance per established protocols

- Communicate clearly and professionally with customers and internal teams during service events

- Document all service activities and contribute to best practices and knowledge sharing

- Participate in on-call rotations and provide extended support coverage when required

[Required Skills and Experience]

- 2-5 years supporting servers or data center hardware in field, enterprise, or customer-facing settings

- Proven hands-on experience with server components (CPU, memory, power supplies, GPUs)

- Practical knowledge of Linux or similar operating systems

- Strong troubleshooting and problem-solving skills

- Ability to work independently on-site and maintain clear, effective communication with customers

- Willingness to learn and support new technologies, including AI platforms

- Associate's or bachelor's degree in IT or related field, or equivalent experience

- Physical ability to lift up to 50 lbs and travel to customer sites; flexibility for on-call work

[Preferred Skills]

- Dell or other vendor certifications

- Experience with large-scale data center environments

- Exposure to AI hardware or platforms

[Benefits]

- Hands-on experience with industry-leading technology, including AI

- Professional development and career growth opportunities

- Collaborative, customer-focused work environment

- Flexible scheduling with on-call pay

- Opportunity to work with a global technology leader

[How to Apply]

Excited to leverage your technical skills in a dynamic, high-impact role? Submit your updated resume highlighting your relevant experience and certifications. Qualified candidates will be contacted promptly for next steps.