Customer Care Manager - State Farm Agent Team Member

Job Description

Customer Care Manager - State Farm Agent Team Member

Full-Time

This is a full-time career opportunity with Jennifer Burnidge State Farm, designed for someone who wants to build a long-term career in the insurance industry. You will receive structured training, hands-on coaching, and a clear path to grow professionally in a team-focused environment.Benefits

Performance-based commission structure

401(k) retirement plan with employer match

Medical insurance

Disability insurance

Life insurance

Paid Time Off, including vacation, sick, and personal days

Paid company holidays

Clear career advancement paths to support long-term growth

Company eventsPosition Overview

The Customer Care Manager plays an important role in supporting the daily operations of the agency by helping ensure customers receive prompt, professional, and accurate service. This position is ideal for someone who is customer-focused, organized, and able to support both customer needs and team workflows in a fast-paced insurance office.Responsibilities

Answer incoming calls and greet walk-in customers in a professional and friendly manner

Assist customers with policy questions, billing inquiries, and coverage changes

Process policy endorsements, payments, and other administrative tasks

Follow up on customer requests and ensure timely resolution of issues

Generate referrals and support the sales team with leads

Maintain accurate customer records in the agency management system

Participate in community events and agency marketing initiativesQualifications

Previous customer service experience required; insurance industry experience preferred

Strong verbal and written communication skills

Ability to multitask in a fast-paced environment

Detail-oriented with strong organizational skills

Proficient with computers and willing to learn new software

Property & Casualty license required or willingness to obtainCompensation $45,000-$60,000 Annually

Compensation includes a performance-based commission structure. Additional compensation details can be discussed during the interview process.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Full-time