Computer Operator-Senior

Description

Summary:

The Computer Operator Senior provides first level support by monitoring and controlling our computer systems. They coordinate with colleagues to ensure system batch is performed accurately. They provide support to resolve system issues within Service Level Agreements.

Duties & Responsibilities:

Operates within IBM z/OS mainframe and distributed scheduling environments

Ensures all daily scheduled production work is completed accurately

Monitors system applications and tools to confirm they are properly functioning

Analyzes potential issues and troubleshoots operational issues as 1st level support

Performs restarts and scheduling modifications utilizing job documents and other relative system documents

Notifies and escalates to the appropriate support for incident resolution

Ensures all issues reported to computer operations are recorded in the incident reporting log for review or action by Operations or IT management

1st level support for applications ensuring 24x7 availability

Escalate to Computer Operations leadership for 2nd level support

Monitors IBM z/OS environment and Enterprise Schedulers

Documents and communicates issues that occur during their shift

Performs change related CTASKs

Utilizes processes and procedures documented in SharePoint, ServiceNow, and job documents

Provides first line support for mainframe and off host systems which include troubleshooting, monitoring, and reporting issues

Restarts jobs as directed

Contributes suggestions for continuous improvement

Reviews Computer Operations Daily status report and provide coaching to operators when opportunities are found

Assists in maintaining current processes and procedures

Escalates incidents involving performance of operating environment

Supports additional customer systems and environments as required

Responsible for new hire shift specific training

Performs other duties as assigned

Basic Requirements:

High School Diploma or equivalent

Minimum 1-year Microsoft Office product and SharePoint experience

Preferred Qualifications:

Associates or bachelor’s degree

Ticketing system experience – ServiceNow preferred

Strong verbal, written, organizational, and interpersonal skills

Direct customer contact problem solving skills

Computer Operator experience

Banking knowledge

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)No

Workplace Type:Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

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