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customer service representative

Company:
healthfitglobalresources gmail.com
Location:
Lagos, Nigeria
Salary:
120,000
Posted:
November 13, 2016
Description:

Job brief

We are looking for a customer-oriented service representative. This person will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

The target is to ensure excellent service standards and maintain high customer satisfaction.

Responsibilities

• Manage large amounts of incoming calls

• Generate sales leads

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships of trust through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team sales targets and call handling quotas

• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customers

Skills

• Proven customer support experience or experience as a client service representative

• Track record of over-achieving quota

• Strong phone contact handling skills and active listening

• Familiarity with CRM systems and practices

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication and presentation skills

• Ability to multi-task, prioritise, and manage time effectively

REQUIREMENT

Applicant must possess a degree (B.SC OR HND) in this related field

Applicant must have 2-5 years of experience

Applicant with other related certification or qualification has an added advantage

The Applicant Must Be Residing in Lagos

HOW TO APPLY

●All applicant should forward their detailed resume to boer05@job2r.com or to the comment box provided for urgent recruitment by the human resource manager .

●Applicant can also Send their name, qualification, position applying for and their mobile phone number to the message box within Four(4) weeks from the date of this online publication .