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Customer Service Representative

Ottawa, Ontario, Canada
November 12, 2016

Customer Service Representative

In this role, you will:

Maintain excellent customer service relations

Process orders; primarily by telephone, but also occasionally walk-in customers

Occasionally demonstrate equipment to customers

Coordinate service repair and rental administration

Perform ancillary shipping/receiving duties, such as liaising with couriers and packing products for shipping

General branch administration and other duties as assigned or required

About you:

We are looking for an energetic, highly motivated individual able to work within a team environment and also possess the ability to work with minimal supervision. The successful candidate will possess:

Strong customer service skills

Excellent interpersonal communication & telephone skills

Forward-thinking and the ability to be proactive

Self-disciplined and highly organized with ability to take initiative around the site

Ability to multi-task and prioritize work activities appropriately while remaining calm and upbeat in an at times a fast-paced and pressured atmosphere

Grade XII with a minimum of one-year shipping, customer service, and administrative experience

Demonstrated knowledge of computer systems

Knowledge of SAP Operating System would be an asset, as would experience in the Wide-format, land surveying, or civil engineering industries

Why choose Cansel?

Cansel offers a competitive compensation package, uncapped commission incentives for our sales professionals, health and dental benefits, and more. With us, you will have unbeatable career potential in an industry-leading organization consistently expanding its horizons through ongoing acquisitions of businesses and new products. You can expect to participate in a personable, professional, and honest atmosphere with a high-energy culture of autonomy and empowerment.

We are unique, innovative, and always deliver to our customers, so it only stands to reason that we want unique, innovative, and service-oriented individuals on our team – that’s where you come in. If you identify with the opportunities and challenges of this role and want to discuss what you bring to the table, apply today and pursue excellence with Cansel, your way.

Cansel is proud to be an equal opportunity employer and of the broad diversity of its employees. All qualified applicants will receive equal consideration for employment regardless of race, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, or age.

Cansel optimizes workflow from field to finish by providing integrated software, hardware, training, and professional services, and is a national distributor of survey, mapping and GIS instruments, General Line Construction accessories, Autodesk® Premier Solutions, Wide Format printing equipment, paper and supplies, as well as printing services. Our company has been an industry-leader for almost fifty years and operates from eighteen locations nationwide.