Practice Supervisor

Job Description

Overview

The Practice Supervisor provides leadership, direction, and support to practice staff to promote safe, high-quality patient care and efficient clinic operations. This role monitors staff performance, ensures adherence to policies and standards, and fosters a collaborative, professional environment. The Supervisor supports onboarding, education, and performance improvement initiatives, while serving as a resource for patients, families, and staff in alignment with Shriners Children’s mission, vision, and core values.

Responsibilities

Communication

Supervise orientation and ongoing education of new and current staff

Coach and evaluate staff performance; complete or contribute to appraisals

Facilitate staff meetings, huddles, and training sessions; ensure accurate communication of practice initiatives

Promote team-based care and collaborative relationships with physicians and interprofessional colleagues

Administrative/Operational Tasks

Develop staff schedules and assignments to ensure adequate coverage across practice(s)

Monitor attendance, professionalism, and adherence to departmental standards

Ensure efficient daily clinic operations and a positive patient experience by supporting workflow from check-in through departure and partnering with the Practice Manager to resolve operational and staffing issues.

Ensures training and development of staff; support EMR super-user functions, including telehealth coordination and oversight.

Contribute to policy updates, staff development materials, and departmental goals

Serve as a resource for staff and assists in resolving patient care issues

Support patient/family education and advocacy; promote family-centered care

Professional Development

Attend required meetings, in-services, and complete ongoing education, and competency training

Participate in department performance improvement

This is not an all-inclusive list of this job’s responsibilities. The incumbent may be required to perform other related duties and participate in special projects as assigned.

Qualifications

Required:

2 or more years of ambulatory/physician practice experience

High School Diploma/GED

Basic Life Support (BLS)

PEARS (for CMA) required within 12 months

Preferred:

1 or more years of Supervisor/Leadership/Clinic Setting experience

2 or more years of Orthopedic/Pediatric experience

EPIC experience

Associate's Degree

Medical Assistant Certificate

Full-time