Facilities Operations Specialist (Handyman)

Our Office and Engagement team is looking for a team member to help build a great place to work in our Downtown Phoenix contact center! This person will be responsible for the maintenance and upkeep of our beautiful office space by coordinating with vendors, business leaders, and office coordinators. Under the direction of the Office and Engagement Manager, this role will assist in initiatives that drive the health and safety of our workspace, as well as other engagement activities.

This is an in-office role.

What You’ll Do:

Manage vendor relationships to ensure standards and budgets are being met

Handy person - General interior maintenance - hang pictures, install equipment, repair office furniture systems

Plan and maintain safety & sustainability initiatives

Coordinate facility repair, maintenance, and daily operations for assigned office space

Conduct daily walkthroughs of facilities, open tickets for any identified issues and use the data gathered to coordinate planned maintenance projects

Resolve issues raised through our online ticketing system per the standards outlined

Review calendars daily and solve conflicts, provide assistance for last minute meeting requests

Maintain organization and cleanliness in shared spaces and storage areas

Manage supply inventories and place necessary orders while maintaining budgets

Coordinate and support food-related events by managing setup, organizing required assets, overseeing food delivery logistics, and providing other event support as needed.

Collaborate in the planning, coordination, and on-site support of diverse office events and activities

Additional executive and office support as needed

What We Look For:

Being a knowledgeable and helpful resource for an employee base and your direct team

Provide a high level of customer service to our team members and vendors

Remain positive and poised in a fast paced environment

You’re a master at Googling answers for challenges that aren’t in the playbook

Technically savvy with experience navigating multiple systems and tools (e.g., G Suite, calendars, ticketing systems).

Strong interpersonal and communication skills with the ability to interact across all levels of the organization

Associate's degree or higher is preferred

1-3 years experience as a technician using standard tools such as drills, leveler, and wrench required

Occasional lifting of 50 lbs, or team lifting