Inbound and Inventory Control Manager

Job Description

Join our team

Metro Supply Chain, a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada’s Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

SUMMARY

The Inbound & Inventory Control Manager is responsible for overseeing all inbound receiving activities and ensuring end to end inventory accuracy within a fast paced 3PL warehouse environment. As a key member of the Operations leadership team, this role ensures inventory integrity from receipt to storage, supports customer commitments, and drives process discipline, continuous improvement, and strong operational controls.

This role partners closely with Operations, Quality, IT/WMS, and Customer teams to identify root causes of inventory variances, implement corrective actions, and ensure inbound workflows and inventory controls are executed to standard across shifts.

RESPONSIBILITIES

Process and input all validated claims and adjustments in Red Prairie (WMS) and Pack Manager.

Research inventory discrepancies and provide root cause analysis.

Maintain accurate filing system

Respond to clients promptly and report feedback to management

Liaise between warehouse and customer

Develop procedure manual which details the processing requirements for RP. (WMS) and Pack Manager.

Investigate and reports variances to management

Manage Team of Inventory Coordinators

Perform and schedule regular cycle counts

Schedule daily empty bin audits

Conduct incidental audits of orders and receipts including location audits to preserve the integrity of the Warehouse Management System

Coordinate and participate in all scheduled physical inventories on schedules dictated by the customer

Assist management with space utilization and availability

Process damaged inventory including month end cut off procedures

Communicate directly with the customer daily, provide required reports

Inbound Operations

Lead and manage all inbound receiving activities, including scheduling, unloading, verification, system receipt, and putaway readiness.

Ensure inbound receipts are executed accurately and on time in line with customer SLAs and contractual requirements.

Partner with Transportation, Planning, and Operations teams to manage dock utilization and inbound capacity.

Investigate and resolve inbound discrepancies (shortages, overages, damages, mislabeling) and ensure proper system and customer visibility.

Support new customer onboarding by defining inbound processes, requirements, and WMS setup.

REQUIREMENTS

• Strong analytical, data evaluation, problem-solving, presentation skills.

• Ability to translate data analysis into frameworks and action plans and lead execution

• You’ll also need time management skills, to help you tackle operational challenges.

• Excellent written and verbal communication skills in English, as well as demonstrated ability to manage, motivate and positively influence team behaviours.

• Customer-centric, close attention-to-detail, as you Insist on the Highest Standards.

• Strong commitment to employee development.

• Strong technical and IT skills: you are able to learn our system.

• Outstanding Excel skills: you are able to gather data and make quantitative-based solutions

• You are able to manage business functions that can require high dedication during peak periods according to business needs.

Experience with Blue Yonder or similar Tier 1 WMS platforms.

Lean, Six Sigma, or Continuous Improvement training or certification.

EXPERIENCE / EDUCATION

Bachelor’s degree in Logistics, Supply Chain or Business preferred. Direct experience may be considered in lieu of degree.

Minimum five (5) years hands on experience in Inventory Control using a Warehouse Management System, preferably Red Prairie (RP)

Minimum of five (5) years of logistics, supply chain, manufacturing or packaging experience

Minimum of three (3) years of experience supervising or managing employee

COMPETENCIES

Customer Centricity

Fostering Culture

Collaboration

Problem Solving & Decision Making

Managing Through Change

Developing Self & Others

Planning & Results Orientation

Communication

Always Improving Mindset

Business & Financial Savvy

WHY JOIN US

Work in an environment where safety is our first priority

The opportunity to build a career with a growing company

Comprehensive Medical, Dental, and Vision coverage for you and your family

Life and Disability Insurance

Wellness programs to support your family's well-being

Company 401k plan with a company match

Company Team Wear

Company Sponsored Social Events

Community Volunteering

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.

Where permissible under applicable state and local law, applicants may be subject to pre-employment drug test and background check after receiving a conditional offer of employment.

Full-time