Frontline Associate - Multi-Branch

Job Description

The Front-Line Associate for The Farmers Bank of Willards serves as the first point of contact for customers at our Bank. This role involves providing exceptional customer service, assisting with banking transactions and promoting financial products and services. The ideal candidate will possess strong communication skills and a passion for helping customers achieve their financial goals.

Responsibilities for Front Line Associate

Greet customers warmly and determine their banking needs.

Process transactions, including deposits, withdrawals, loan payments, currency exchanges and more, accurately and efficiently.

Handle requests for stop payments or place holds on funds as needed and required.

Order checks for customers if necessary.

Address basic customer inquiries regarding products, services and account information.

Perform basic customer maintenance, such as address and phone updates.

Maintain a thorough understanding of banking policies, procedures and compliance regulations.

Handle cash and maintain a balanced cash drawer.

Collaborate with team members to achieve branch goals and objectives.

Participate in training sessions and stay updated on new products and services.

Qualifications for Front Line Associate

Strong interpersonal and communication skills

Proficiency in basic math and computer skills

Ability to work in a fast-paced environment and manage multiple tasks

Detail-oriented with a strong focus on accuracy

Able to maintain confidentiality and adhere to privacy regulations

Professional appearance and positive attitude

Dependability and the ability to work well under pressure

Expected Hours of Work/Position Type

This position is non-exempt and requires 40 hours per week, Monday through Friday, and every other Saturday.

Benefits:

Performance-based bonuses

Comprehensive health, dental, and vision insurance

401(k) plan with employer match available

Paid time off and holidays

Opportunities for professional development and advancement

This is a Multi-Branch position; applicants will be required to work at all Wicomico branches as determined by their supervisor.

This role routinely uses standard office equipment such as computers, telephones, photocopiers, filing cabinets, and fax machines.

This role often involves standing for several hours at a time and, at times, lifting up to 50 pounds when handling assigned duties.

Required Education and Experience

High school diploma or GED required

1-2 years of customer service experience preferred

Computer skills and experience is a must

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and responsibilities may change at any time with or without notice.

Farmers Bank of Willards is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their status as protected veterans or individuals with disabilities, race, color, religion, sex, sexual orientation, gender identity or national origin.

Job Type: Full-time

Benefits:

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Life insurance

Paid sick time

Paid time off

Tuition reimbursement

Vision insurance

Experience:

Customer service: 1 year (Required)

Work Location: In person

Full-time