Veterinary Client Service Representative

Job Description

Join Our Growing Team at Burke Animal Clinic

Customer Service Representative - Multiple Openings

Location: 6307 Lee Chapel Road, Burke, VA 22015

Schedule: Full-Time Weekday & Weekends

Monday, Wednesday-Friday 12:45-8:30P and Saturday 7:30A-3P

Pay Range: $19.00–$20.00 per hour

We are seeking a friendly, understanding, and professional team member to assist us with providing exceptional customer service for our clients. CSRs are the first point of contact for our clients and must be compassionate, articulate, and able to handle high-pressure situations with grace and efficiency. Applicants must have strong communication skills accompanied by a calm presence especially when juggling multiple tasks or supporting clients and staff during emotional moments.

Requirements/Duties will include but may not be limited to:

Greetings, checking in, and checking out clients

Required to know policies, procedures, and clinical processes

Answer phones calls, emails, texts, and process any messages

Book, confirm, and manage appointments, surgeries, and procedures

Taking food and prescription requests

Handling cash drawer/preparing end of day financial reports

Troubleshooting client communication issues

Processing patient records, lab work, and specialist reports

Maintaining accurate client records and updating information as needed

Good communication to be able to relay messages between clients, veterinarians, and other staff members

Multitasking, the ability to manage various tasks simultaneously in a fast-paced environment

Benefits:

Employee discounts (applied after 90 days of employment)

Opportunities for growth and advancement within the clinic.

Supportive and collaborative work environment

Skills and Abilities:

Excellent oral and written communication

Organized and meticulous

Knowledge of basic veterinary terms and procedures

Knowledge of basic computer skills

Patience and respect for client, patients and colleagues

Ability to deal with stressful situations

Physical/Emotional Demands:

Standing/walking/lifting. (Applicants must be able to lift 50lbs)

The applicant must be able to adapt to emotional transitions between appointments—for example, shifting from a joyful puppy or kitten visit to compassionate euthanasia.

Work Environment:

Fast-paced and dynamic atmosphere that encourages quick thinking and adaptability

Strong emphasis on teamwork and cross-functional collaboration

Supportive and inclusive culture that values diverse perspectives

Goal-driven environment focused on high performance and continuous improvement

Open communication and feedback are encouraged to foster growth

Employees are empowered to take initiative and contribute to shared success

Flexible and responsive to change, with a focus on innovation

Positive work culture that balances productivity with employee well-being

Emphasis on accountability, integrity, and mutual respect

Monday-Friday ~7a-2:30p and ~1:30-8p

Weekend shifts ~7:30a-3p

Full Time is 36-40 hours per week

Full-time