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Business Analyst

IT Citi Services Inc.
Makati, National Capital Region, Philippines
November 20, 2016

Business Analyst

• College graduate, preferably Computer Science, Industrial Engineering, Math or Business with an IT background;

• At least three (3) years of business analysis work experience preferably with an insurance or financial service company and preferably with accounting experience;

• Innovative, strongly analytical, detail oriented with good business sense;

• Mature, flexible and highly team-oriented, with excellent communication skills;


• Gather and analyze business requirements (new, change requests and production support)

o Scope and Complexity increases as grade level increases

• Co-ordinate the preparation of user specifications with business users.

• Identify the gaps and impact of the project and propose feasible solutions prior to implementing the project.

• Conduct impact analysis on application changes to ensure that appropriate solutions are defined

• Apply change management principles where appropriate in the process to effectively deliver solutions.

• Develop user acceptance test strategy, co-ordinate the development of test plans with business users.

• Conduct user-acceptance testing phase and manage with good change controls.

• Act as a liaison between the business users and IT team on business and system issues.

• Assist in the coordination and management of projects from scoping of requirements to implementation.

• Continuously find ways and means to improve business process,

• Work jointly with user departments to provide quality customer service.

• Ensure practicing appropriate vendor management coordination with external service/product providers as per agreed SLA

• Perform production systems support for business units as needed (e.g., reconciliations)

• Perform process documentation and analysis whenever necessary.

• Provide backup support to other analysts BA Head as needed