Technical Support Specialist - French

Company Description XenTegra is a leader in End-User Computing (EUC), dedicated to empowering and educating customers to create secure, user-centric workspaces accessible from anywhere on any device.

The company specializes in integrating and implementing core technologies to help organizations future-proof their digital transformation initiatives.

XenTegra delivers innovative, efficient, and tailored solutions to meet evolving business needs.

Role Description The Technical Support Specialist – French is a full-time, hybrid role based in Mumbai, with flexibility for remote work.

This position is part of the Service Desk team and is responsible for providing high-quality technical support to clients, primarily supporting French-speaking users.

The role involves diagnosing and resolving technical issues, managing service requests, and ensuring a high level of customer satisfaction.

The candidate will work across a range of technologies within End-User Computing (EUC) environments, ensuring seamless user experience and timely issue resolution.

Key Responsibilities Provide Service Desk support to end users via phone, email, and ticketing systems Troubleshoot and resolve hardware, software, and virtual desktop (VDI) issues Support and manage Active Directory, including user accounts, permissions, and group policies Administer and support Microsoft 365 (O365) environments Provide support for Citrix and Omnissa (VMware Horizon) VDI environments Assist with endpoint solutions such as IGEL OS and devices Maintain clear and effective communication with French-speaking customers Ensure timely resolution of incidents while meeting SLAs Document issues, resolutions, and processes accurately Qualifications & Skills Proven experience in a Service Desk / Technical Support role Strong troubleshooting and analytical skills Hands-on experience with: Active Directory Microsoft 365 (O365) Citrix environments Omnissa (VMware Horizon) VDI IGEL endpoints (preferred) Excellent customer support and communication skills Fluency in French (spoken and written) is mandatory Strong English communication skills Ability to work in a hybrid and collaborative environment Good time management and adaptability Preferred Qualifications Degree in Computer Science, Information Technology, or a related field Experience working in EUC environments Flexible to work in shift rotation