Installation Administrative Assistant

Founded in 1902, N. Wasserstrom is a national leader in the manufacturing and distribution of foodservice equipment and supplies. From design through installation, we operate as a global supplier, custom manufacturer, and consolidator of fixtures, furniture, and equipment, delivering flexible solutions to the places where people eat, sleep, work, play, shop, and gather.

Our success is driven not just by our national presence, buying power, regional consolidation, logistics operations, creative expertise, and innovative engineering, but by our people. Guided by our core values of Attitude, Effort, Trust, Innovation, and Family, we bring a positive, can-do mindset rooted in teamwork, accountability, and respect for diverse perspectives. We give our best every day by being responsive, resourceful, and resilient, standing by our word and taking ownership of our work. We embrace continuous improvement, encourage new ideas, and learn from mistakes as we push into new territory.

Job Summary:

This position is responsible for supporting installation activities and serving as the primary internal contact for a select number of client accounts and projects. Primary focus on service order processing, invoice management, and ensuring accuracy and completeness in related departmental transactions for designated services.

Essential Duties and Responsibilities

Act as primary coordinator for specific installation projects/stores; communicate daily with Account Services team and update installation schedules as needed

Process install lines within SyteLine for alignment with service requests and ensure accuracy for invoicing

Monitor job orders in SyteLine for assigned accounts

Issue SRO's (Service Request Orders) as directed for installations; align and process invoices

Respond to questions or requests and direct inquiries to the appropriate associate or cross-functional department as needed

Complete Matterport scan requests and ensure billing alignment by making sure totals are in line with the quote

Perform other tasks to support the installation department as needed

Minimum Experience and Education:

High School or GED

1 - 2 years related experience and/or training

Position Requirements:

Proficient computer skills; ability to use MS Office Suite, including Outlook, Word, Excel, and PowerPoint

Technical ability to learn and use a variety of software programs, such as SyteLine

Knowledge of proper administrative and billing processes

Demonstrates strong attention to detail and accuracy in processing tasks; familiarity with inventory systems or invoice workflows is a plus

Basic understanding of manufacturing and installation processes and procedures

Communicates well with others; speaks and writes clearly; asks for and offers help when needed

Interpersonal; resolves questions and concerns in a professional manner; maintains confidentiality

Organized; completes work in a timely manner; able to prioritize and meet deadlines

Problem-solver; gathers and analyzes information skillfully and generates suggestions for improving work

Capable of working independently and as a member of a team; contributes to building a positive team spirit

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.