Operations Associate (Personal Loans)

Client Overview: Our client, a growing startup, is seeking an Operations Associate (Personal Loans) to join their team on a temp-to-hire basis.

Great office culture, room for growth, and cross-training opportunities are available.

Salary/Hourly Rate: $22/hr Position Overview: The Operations Associate (Personal Loans) supports the end-to-end processing of personal loan applications, ensuring accuracy, compliance, and timely resolution of customer requests.

This role collaborates with underwriting, customer service, risk, and technology teams to deliver a seamless lending experience.

The position requires strong attention to detail and the ability to work in a fast-paced environment.

Responsibilities of the Operations Associate (Personal Loans): * Process and review personal loan applications, ensuring completeness and accuracy of documentation.

* Perform data entry, validation, and updates in loan origination and servicing systems.

* Conduct preliminary checks (KYC, income verification, credit bureau checks) in line with policy.

* Coordinate with underwriting and credit teams to resolve discrepancies or missing information.

* Monitor application queues and turnaround times to meet service level agreements (SLAs). * Support loan disbursement activities, including final verification and system setup.

* Handle post-disbursement operational tasks (repayment schedule setup, amendments, closures). * Investigate and resolve operational issues, customer requests, and escalations promptly.

Required Experience/Skills for the Operations Associate (Personal Loans): * 1 - 3 years of experience in operations, lending, banking, or financial services.

* Strong attention to detail and ability to manage multiple priorities.

* Proficiency in data entry and working with loan origination or servicing systems.

Preferred Experience/Skills for the Operations Associate (Personal Loans): * Experience in personal lending or consumer finance.

* Familiarity with KYC, AML, and other regulatory requirements.

* Experience working in a startup or high-growth environment.

Education Requirements: * Bachelor's degree in Business, Finance, Accounting, Economics, or a related field (or equivalent experience) is required.

Benefits: * Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).