Conference Services Manager (Events / Banquets / Hospitality) - Full

Job Description

Description:

Join Lake Lawn Resort as a Conference Services Manager and lead the planning and execution of group events, conferences, and banquets. This role is ideal for someone who thrives in a fast-paced hospitality environment and excels at coordinating details, managing client relationships, and delivering seamless events.

Position Details

Employment Type: Full-Time

Shift: Flexible (Days, Evenings, Weekends based on events)

Department: Sales & Catering / Events What You’ll Do

Serve as the primary point of contact for group and conference clients

Plan, coordinate, and execute events from booking through completion

Prepare detailed Banquet Event Orders (BEOs) and group resumes

Collaborate with internal departments (F&B, operations, housekeeping, etc.) to ensure seamless execution

Upsell event enhancements including menus, themed events, activities, and additional services

Maintain accurate event details in systems such as Amadeus, Versa, and Sales & Catering platforms

Communicate event timelines and requirements to all stakeholders

Ensure high levels of guest satisfaction and resolve issues as they arise

Support revenue growth through client engagement and service excellenceRequirements:

What We’re Looking For

College degree or equivalent experience

3+ years of experience in conference services, event management, or hotel/resort operations

Prior supervisory experience in food & beverage or banquet operations preferred

Strong organizational and multitasking skills

Excellent communication and client management abilities

Experience with systems such as Amadeus, Versa, and Microsoft Office (Word, Excel)

Valid driver’s license required

Work Environment

Indoor resort and event spaces

Fast-paced, event-driven environment

Flexible schedule based on business and event needs

About Lake Lawn Resort

Located on Delavan Lake, Lake Lawn Resort is a premier destination for conferences, events, and group experiences. The Conference Services Manager plays a key role in delivering high-quality, memorable events for guests.

Disclaimer

This role includes a variety of responsibilities to support daily operations.

Full-time