Network Operations Center (NOC) Technician II - Day Shift

Job Description

Dynascale is a leading cloud solutions provider specializing in private and hybrid cloud, managed Kubernetes, customized managed services, bare metal, colocation, and disaster recovery as a service. With over 30 years of experience, we help IT organizations accelerate digital transformation through seamless onboarding, tailored security, and transparent, fixed-cost services.

Position Summary

The Network Operations Center (NOC) Technician II is mid-level Network Operations Center technical role responsible for data center and cloud customer technical support requiring good comprehension of IP networking, DNS, server hardware, network hardware, storage hardware, ethernet, server virtualization, storage area networks, Windows server administration, and Linux server administrator.

Core Responsibilities

Monitor datacenter infrastructure, respond to alerts, troubleshoot, and communicate with internal teams

Monitor customer ticketing system, respond to requests, and communicate with customer to resolve issues

Provide hands-on support when needed on customer systems

Work with internal engineering teams on supporting infrastructure and installing new infrastructure

Complete scheduled tasks as part of NOC team to ensure proper operations

Generate well-written SOP that meet company’s standard

Training new NOC technical staff

Required Knowledge, Skills, and Abilities (KSAs)

Proven technical competency in “IP network and DNS” plus 3 additional from the following core skill areas:

Server, Network, Storage hardware

Server Virtualization with Hypervisors VMware, Hyper-V, or KVM

Storage Area Networks

Windows Systems Administration

Linux Systems Administration

Very reliable and possesses the flexibility to handle different tasks

Intermediate experience supporting Linux (CentOS & Ubuntu) and Windows servers (2016 to 2022) OS including Active Directory & GPO

Advance skill in utilizing Linux and Windows logs

Thorough understanding of Linux commands, filesystems and shell scripts

Intermediate skills in troubleshooting IP network in a Linux and Windows environment such as TCP/IP, subnetting, DNS records & resolution, DHCP, SSH, Iptables etc.

Strong hardware (RAID 1,5,6,10, RAID controllers & i-Drac) configuration and troubleshooting skills including patching and firmware updates

Excellent oral and written communication skills and willingness to work effectively as a member of a support team. At the same time, has the ability to solve problems on their own when necessary

Fast and efficient customer service skills. Experience working with help desk ticketing system, writing e-mail responses, and providing basic written instructions

Basic skill in troubleshooting and configuring hardware firewall

Intermediate skill of cloud building or migration

Ability to install, configure & operate Veeam including backup, replication and restoration

Knowledge of installing and configuring Zabbix serverEducation and Experience Requirements

3 years of experience in IP Networking and DNS required

3 years of experience in installing & supporting Windows servers and Linux operating system required

2 years of experience dealing with common services, programing languages and monitoring systems such as SMTP, SNMP, BIND, Apache, IIS, NGINX, Powershell, Perl, Python, Node.JS, and HA Proxy preferred

2 years of experience installing and configuring Hyper-V, VMWare, or some Open-Source virtualization platform required

Experience working in a data center preferred

1 year experience in Veeam installation, configuration and operation required

1 year experience in Zabbix installation and configuration preferred

1 year experience in updating & configuring basic hardware firewall required

Experience with Linux and LAMP stack both in system administration and installation/configuration preferred

Bachelor’s degree in computer science, computer engineering, information systems, or equivalent preferred

Any IT certification is a plus

Languages

Fluency, both written and spoken, in English is required.Working Conditions & Physical Requirements

Travel: Willingness and ability to travel domestically and internationally preferred.

Physical Requirements:

Ability to occasionally lift and/or move up to 50 pounds.

Occasionally required to run and dress network or power cables.

Key Performance Indicators (KPIs)

System Uptime: Maintain system uptime at 99.9% or higher for critical infrastructure.

Incident Response Time: Respond to high priority customer tickets within 1 hour, Stabilize critical infrastructure incidents within 4 hours of initial notification, and non-critical incidents within 1 business day.

Project Delivery: Successfully complete 90% of infrastructure projects within scope, on time, and within budget.

Automation Efficiency: Implement and maintain automation scripts that reduce manual intervention by 25% or more.

Backup Success Rate: Achieve 100% backup success rate for critical systems and services.

Security Remediation: Address and resolve 100% of high-priority security findings within 72 hours.

Client Satisfaction: Maintain client satisfaction with presales and support efforts at 90% or higher based on feedback surveys.

Documentation Accuracy: Ensure 100% accuracy in system documentation, with updates completed within 72 hours of changes.

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