Quick Lane Manager

Job Description

Job Title: Ford Quick Lane Manager

Location: 464046 State Road 200 Yulee, FL 32097

Company: Paul Clark Ford

Pay: $45,000.00 - $60,000.00 per year

Position Type: Full-time

Reports To: Service and Parts Director

Job Description:

We are looking for an experienced and driven Ford Quick Lane Manager to oversee our Quick Lane Service Center, ensuring excellent customer service, efficient operations, and effective team management. The ideal candidate will have a strong background in automotive service operations and a passion for delivering quality service.

Responsibilities:

Manage the day-to-day operations of the Quick Lane service center, ensuring that all services are performed efficiently and meet Ford standards.

Oversee service advisors, technicians, and support staff to ensure productivity and quality.

Maintain high customer satisfaction through excellent communication and timely follow-up.

Ensure that Quick Lane services are completed according to the service menu and the manufacturer’s guidelines.

Manage inventory and parts to maintain service flow and prevent delays.

Handle customer complaints and concerns in a professional and timely manner.

Work closely with the Service and Parts Director and other departments to achieve operational goals.

Monitor team performance, provide coaching, and implement training programs.

Maintain a clean, safe, and organized work environment.

Qualifications:

Previous experience in automotive service management, preferably in a dealership setting.

Strong understanding of automotive service operations, specifically in a Quick Lane or similar fast-service environment.

Excellent leadership, communication, and customer service skills.

Ability to manage multiple tasks in a fast-paced environment.

Basic knowledge of Ford vehicles and services is a plus.

ASE Certification or equivalent preferred.

Valid driver's license and a clean driving record.

What We Offer:

Competitive salary and performance-based incentives.

Health, dental, and vision insurance.

401K

Paid time off and holidays.

Professional development and training opportunities.

A supportive and dynamic work environment.

If you have a passion for providing exceptional service and leading a team in a fast-paced environment, we'd love to hear from you!

Full-time