Liaison Package Handler

Job Description

Availability: Up to 30 hours per week

Luxer One’s Package Liaison team is seeking a professional, organized, and customer focused individual to support package management operations at luxury apartment communities.

As a Package Liaison, you will help maintain package rooms and locker systems at assigned properties within your region. You will visit the site multiple times per week to ensure smooth, efficient, and resident friendly package operations.

What You’ll Do

Provide in person, verbal and written assistance to residents with package related questions or issues

Ensure all packages are promptly scanned into the Luxer One software system

Label, sort, and organize packages to maintain a clean, easy to navigate package room

Audit Luxer Lockers to ensure package delivery quality assurance

Identify aging or unclaimed packages and email residents with pickup reminders, including notice of return to sender deadlines for stale packages (typically 48 hours, depending on property policy)

Confirm return to sender pickups when required

Serve as the primary on site liaison between the property team and Luxer One support

Perform light maintenance or troubleshooting on package room or locker systems

Conduct scheduled audits of package rooms and lockers (dependent on site and volume size)

Occasionally support outreach efforts, such as visiting prospective properties for audits or informational drop offs

Work independently and represent Luxer One professionally as the primary or sole liaison at the assigned site(s)

Deliver select packages directly to residents’ doors (60lbs limit)

Role Details

This is a part time position, typically 20–25 hours per week depending on operational needs. As part of a growing service program, this role offers opportunities for expanded responsibilities and advancement as the program continues to scale

Requirements

Who You Are

You’re professional, personable, and comfortable representing our brand in upscale residential communities. You build positive, friendly relationships with property managers and residents alike, and you take pride in delivering excellent service.

Requirements:

1–2 years of customer service experience in a client-facing role

Reliable transportation, such as a personal vehicle or access to public transit; ideally, you live in or near the designated service area

Comfort using technology, including digital package management systems and an iPad

Strong organizational and problem solving abilities

Clear written and verbal communication skills

Ability to perform regular physical activity, including lifting and arranging packages—some of which may be bulky—within legal guidelines and maneuvering safely within storage areas

Ability to sit and stand for extended periods

At least 18 years old

Willingness to perform additional duties as assigned; responsibilities may evolve based on business needs

Benefits

What’s In It For You

Opportunities for growth: We’re committed to developing our team. Last year, 42% of our employees earned promotions through mentorship, cross training, and new challenges.

A culture that celebrates you: As “Luxens,” we value diverse perspectives and experiences. Our inclusion programs create space for connection, learning, and shared purpose.

401(k) with employer match

Accrued PTO to relax, recharge, and rest

Accrued Paid Sick Leave

Uniform and equipment provided

Part-time