Hub Associate / Van Driver (Part Time)

Job Description

Job Summary:

Under limited supervision, this position is responsible for focusing on supporting Hub fulfillment operations and maintaining functionality in the absence of the Hub Manager. This position emphasizes a customer-centered approach, with a mission to enhance the boating experience by delivering high-quality service and product expertise. West Marine values customer satisfaction, teamwork, and a safe, inclusive workplace, committed to being a Drug-Free and Equal Opportunity Employer.

Duties/Responsibilities:

Fulfillment Delivery

Collaborate with the Hub Manager to prioritize, process, and fulfill customer orders efficiently

Communicate with customers and managers, helping to ensure an excellent shopping experience

Loads vehicle to support routing sequence; use routing apps to deliver and pickup product

Provide quality delivery practices (i.e., timeliness, quality of package, safe handling) to customers

Utilize Company provided technology to document all deliveries

Drive responsibly to properly represent the company and our brand

Carry out any transfers from Stores and Hubs within their route

Interact with Customers during deliveries and inform them of upcoming events and promotions

Maintain vehicles to be clean (internally and externally), organized, fueled, and in a properly stored condition

Ensure general maintenance/upkeep to ensure vehicles are operating properly and safely

Communicate vehicle operating concerns, damage or malfunctions immediately to the Hub Manager as they arise

Fulfillment Operations

Accurately execute order picking, packing, and shipping to meet service level agreements (SLAs) for all omni-channel orders

Use efficient methods for product selection and transfer to shipping areas to optimize time

Handle customer returns according to SLAs and company policies

Keep the shipping station neat, clean, and well-organized always

Replenish packing and shipping supplies daily to ensure smooth operation

Identify and escalate any bottlenecks or challenges in the fulfillment process to the Hub Manager

Other Duties

Assist customers with in-store purchases, product selection, and provide knowledgeable recommendations

Support restocking efforts and product placement within the Store

Perform additional tasks as assigned to support Hub and/or Store operations

Required Skills/Abilities:

Exceptional verbal and written communication skills for clear, professional interactions

Strong interpersonal skills, delivering excellent customer service and product knowledge to foster positive customer experiences

High attention to detail and strong organizational abilities to manage tasks efficiently

Proven ability to prioritize and meet deadlines, even in high-demand situations

Solid analytical skills to identify issues and find effective solutions

Ability to perform well in a dynamic, sometimes high-stress setting, maintaining composure and efficiency

Ability to obtain and maintain Hazardous Materials Certification

Ability to obtain and maintain Forklift Operator Certification

Education and Experience:

High school diploma or equivalent required.

Physical Requirements:

Continuous standing and walking throughout the retail space

Continuous operation of a motor vehicle

Ability to wear and communicate through a headset continuously

Frequent climbing, bending, stooping, and twisting

Occasionally operate equipment, including forklifts

Must be able to lift up to 50 pounds to shoulder height unassisted frequently

Other Requirements:

Must be at least 21 years old

Must maintain a valid driver’s license and satisfactory driving record

Willing to submit to a pre-employment drug screen and DMV checks per the West Marine Driver Fleet Safety Program

Willing to work a varied shift based upon business needs, including unscheduled overtime

West Marine offers a wide range of benefits, which include medical/dental/vision, various voluntary benefits, 401k, and paid time off. To view eligibility and additional information on these benefits, along with starting pay ranges for select states, please visit our benefits page at

Join us at West Marine and help us provide the best boating experience for our customers!

Part-time