Mainframe System Controller / Batch Operator

Mainframe System Controller / Batch Operator

Location: Basel, Switzerland

Company: Swiss Himmel GmbH

Employment Type: Full-time (100% on-site)

Language: English required

About Swiss Himmel GmbH

Swiss Himmel GmbH is a Basel-based technology and consulting firm partnering with leading enterprises to modernize and operate complex IT platforms. We combine strong technical expertise with domain knowledge to deliver reliable and scalable solutions across banking, cloud, and digital transformation programs.

Position Overview

We are looking for an experienced Mainframe System Controller / Batch Operator to support critical mainframe operations within a banking environment. This role involves working in a 24x7 command center setup, ensuring stability, reliability, and smooth execution of batch processes and system operations.

The ideal candidate will have strong experience in mainframe technologies, production support, and batch operations, with the ability to handle incidents and collaborate across teams in a fast-paced environment.

Key Responsibilities

Perform day-to-day mainframe operations support including batch monitoring, system checks, and job execution

Monitor and manage batch jobs and scheduling tools such as OPC and Control-M

Act as the first point of contact for production incidents, performing initial triage and resolution

Support systems including z/OS, CICS, DB2, VSAM, and IBM MQ

Handle requests from application teams, L2 support, and batch processing teams

Ensure smooth coordination with development, infrastructure, and security teams

Maintain clear documentation of operational procedures and processes

Provide L1 support for batch, system, and online operations

Follow standard operating procedures and ensure adherence to service levels

Required Qualifications

8–10 years of experience in mainframe operations within banking or financial services

Strong knowledge of z/OS, JCL, TSO, ISPF, and mainframe utilities

Hands-on experience with CICS, DB2, VSAM, IBM MQ, and basic SQL

Experience with batch scheduling tools such as OPC and Control-M

Familiarity with ServiceNow and Agile methodologies

Good understanding of banking systems and IT operations

Fluent in English; German is an advantage

Preferred / Nice to Have

Experience in batch optimization and performance improvement

Exposure to automation initiatives in operations

Experience defining and managing SLAs and KPIs

Experience in continuous service improvement initiatives

Agile or Scrum certifications

Prior team handling or coordination experience

Key Competencies

Strong analytical and problem-solving skills

Ability to work in a 24x7 rotational shift environment

Good communication and teamwork skills

Ability to multitask and work under pressure

Proactive mindset with willingness to learn

Education & Certifications

Bachelor’s degree or equivalent qualification

ITIL certification preferred

Why Join Swiss Himmel GmbH

Opportunity to work on critical banking systems and platforms

Exposure to enterprise-scale mainframe environments

Stable and structured work environment with clear processes

Collaborative team culture with focus on operational excellence

Long-term growth opportunities within Swiss Himmel GmbH