WIC Program Assistant - Stamford, CT

Job Description

Optimus Health Care – Join a Team That Makes a Difference!

Optimus Health Care, the largest provider of primary care services in Fairfield County, is seeking a WIC Program Assistant to join our team in Stamford, CT. If you are passionate about patient care and thrive in a fast-paced, community-focused environment, we encourage you to apply.Position Summary

The WIC Program Assistant is an integral member of the WIC team, working collaboratively with the Nutritionist, Nutrition Aide, and Director of Nutrition Services to ensure efficient client flow and high-quality service delivery.Key Responsibilities

Greet and assist clients and visitors in a professional and courteous manner

Answer phones and respond to inquiries regarding WIC services, appointments, and benefits

Schedule, reschedule, and manage participant appointments in the CT-WIC system

Screen and interview applicants to collect demographic and eligibility information

Verify identity, residency, and income in accordance with federal and state regulations

Enter and maintain accurate participant data in CT-WIC

Issue WIC benefits, eWIC cards, and provide program materials (ID cards, food/vendor lists)

Educate participants on WIC services, rights, responsibilities, and program guidelines

Maintain participant records with a high level of accuracy and confidentiality

Conduct follow-up calls for missed appointments and outreach reports

Provide referrals to Medicaid, SNAP, and other health and social service programs

Support breastfeeding promotion efforts as appropriate

Assist with outreach activities, educational materials, and community events

Monitor assigned reports and respond to quality assurance feedback

Participate in required trainings and continuing education sessions

Perform other administrative and program-related duties as assignedQualifications

Education & Experience:

High school diploma required

At least two (2) years of experience working in a medical office or at least one (1) year of experience working in a WIC setting. Experience in health care or community facility preferred.

The ability to communicate clearly both orally and in writing in English and another language when the Director of Nutrition Services or Program Nutritionist deems appropriate.

Skills & Abilities:

Strong communication and customer service skills

Bilingual English/Spanish preferred

Proficient in basic computer and data entry functions

Ability to handle sensitive situations with professionalism and discretion

Strong attention to detail and organizational skillsWhy Work at Optimus Health Care?

Mission-driven, community-focused organization

Collaborative and supportive team environment

Opportunities for training and professional developmentEqual Opportunity Employer

Optimus Health Care is an Equal Opportunity Employer and complies with all applicable federal, state, and local employment laws. All qualified applicants will receive consideration for employment without regard to any legally protected status.

Full-time