Customer Service Rep

Job Description

Customer Service Representative (Event Assignment)

5-day temporary assignment June 19th - June 24th, including 1 mandatory training day

Position Summary:

We are seeking friendly, dependable Customer Service Representatives to support attendees during a multi-day event. Representatives will serve as a primary point of contact for guests, providing information, directions, and assistance while ensuring a smooth and positive event experience. This role also includes handling payments, operating a computerized cash terminal, and completing required reports.

Key Responsibilities:

Greet and assist event attendees in a courteous and professional manner

Provide accurate information about the event, schedules, locations, and services

Give clear directions and help guide attendees throughout the event space

Collect fees and payments using a computerized cash terminal

Generate and distribute receipts for transactions

Accurately report and reconcile fees collected at assigned intervals

Monitor for and promptly report emergencies to appropriate personnel

Complete accident and incident reports as required

Follow all event policies, procedures, and training guidelines

Required Qualifications:

Strong customer service and communication skills

Ability to handle cash and electronic payments accurately

Basic computer skills and comfort using point-of-sale systems

Attention to detail and ability to complete reports accurately

Ability to remain calm and professional in high-traffic or fast-paced environments

Reliable attendance for all scheduled days, including the training day

Preferred Qualifications:

Previous customer service, cashier, or event staffing experience

Experience working with the public in a customer-facing role

Work Environment & Schedule:

Temporary, event-based assignment

May require standing for extended periods

Must be available for the full 5-day assignment, including training

Full-time