CALL CENTER REPRESENITIVE

Job Description

Woody Folsom Automotive Inc is seeking a dedicated Call Center Representative to join our team in Baxley, GA. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inbound and outbound calls, assist customers with inquiries, and ensure a positive experience representing our brand.Responsibilities

Answer incoming calls and respond to customer inquiries promptly and professionally

Provide accurate information about products, services, and promotions

Resolve customer issues efficiently and escalate when necessary

Document call information and maintain customer records

Follow company policies and procedures to ensure compliance

Collaborate with team members to improve customer satisfactionRequirements

High school diploma or equivalent

Excellent communication and interpersonal skills

Ability to handle multiple tasks and work in a fast-paced environment

Strong problem-solving skills and attention to detail

Familiarity with call center software and CRM systems is a plus

Previous experience in a customer service or call center role preferredBenefits

Competitive salary ranging from $40,000.00 to $60,000.00 per year, paid bi-weekly

Health, dental, and vision insurance options

Paid time off and holidays

Opportunities for career growth and development

Supportive and collaborative work environmentAbout the Company

Woody Folsom Automotive Inc is a trusted name in the automotive industry, committed to providing exceptional service and quality vehicles to our customers. Located in Baxley, GA, we pride ourselves on fostering a positive workplace culture and delivering excellent customer experiences. Join our team and be part of a company that values integrity, teamwork, and customer satisfaction.

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Full-time