Patch Service Analyst

Company:

eTeam Inc.

Location:

Clinton Township, OH, 43224

Posted:

April 29, 2026

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Description:

Role: Patch Service Analyst

Work location: Phoenix, AZ; Columbus, OH; Dallas, TX

Job Description:

Patch Management Support: Identify, track and remediate patch vulnerabilities across

the client system enterprise, including server,

workstation and system device support.

Incident, Task & Change Management: Assign, track, update and complete related

patch support tickets, tasks and change activities centric to patch and vulnerability

management support in the client environment.

KRI & SLA Tracking: Capture and monitor metrics on

designated key risk indicators and service level agreements covering patch management

reporting in the client system enterprise.

Cross-Team Collaboration and Support: Act as a liaison between Enterprise Patch

Services (EPS) and IT support, business, and solution teams to ensure proper

support coordination, effort transition and patch remediation work throughout the WAB

enterprise.

Tool Familiarity: Detailed support knowledge leveraging IT tools including Microsoft

Configuration Manager (ClientM / MECM / SCCM), Intune, ServiceNow, PowerShell

Scripting/Toolmaking, Rapid7, PatchMyPC, Windows OS, Power BI, Active Directory (AD),

Entra ID, Azure and Linux OS.

Software Packaging: Design, build, and deploy related patch application updates and

install packages via the EPS team support tools (including but not limited to

MECM).

Project Support: Coordinate and support both assigned EPS team project work as well as

cross-department collaboration efforts.

Continuous Improvement: Identify patch support issues and trends and recommend

process improvements to enhance vulnerability remediation efficiency and system stability.

Technical Skill-Requirements for EPS Analyst Role – Patch Management Analyst

Qualifications:

• Bachelor’s degree in information systems, or related field.

• 3 years of experience in IT Vulnerability Management, IT Application Support, IT

Networking, IT Operations, or related support role.

• Strong Analytical and communication skills with a focus on cross-functional

collaboration.

• General support knowledge involving the Financial-Banking industry preferred.

Tool & Platform Competencies should include:

• Microsoft Configuration Manager (ClientM/MECM/SCCM)

• ServiceNow

• Intune

• Power BI

• PowerShell

• Windows OS

• Active Directory (AD)

• Azure

• PatchMyPC

• Rapid7

• Entra ID

• SharePoint

• Confluence

• (desired) Linux OS

Key Responsibilities:

Responsibilities:

• Administer patch management support of servers, workstations and enterprise system

devices.

• Maintain Incident, Task and Change support ticket assignments.

• Track and report on related KRIs, SLAs, and vulnerability metrics.

• Coordinate with Business End users, IT and Solution support teams to conduct vulnerability

and patch remediation work.

• Design, build and deploy packaged updates and application installs associated with patch

vulnerability management.

• Perform EPS project work and cross-department collaboration efforts.

• Participate in process and procedure reviews to improve vulnerability remediation

efficiency and system stability.

What are the Mandatory skills and skill proficiencies required for this position?