MS Dynamics Business Central Consultant

Role Overview

We are seeking a Microsoft Dynamics 365 Business Central Consultant with a strong functional and technical understanding of Business Central, along with experience in Customer Service Hub and ticketing platforms. The ideal candidate will have hands-on experience in implementations, configurations, and support.

Key Responsibilities

Implement, configure, and support Microsoft Dynamics 365 Business Central solutions

Work with Customer Service Hub for ticket generation, tracking, and resolution workflows

Collaborate with cross-functional teams to gather and translate business requirements

Provide functional expertise across finance and operations processes

Support system integrations and data migration activities

Troubleshoot issues and provide ongoing system support

Required Skills & Experience

Mandatory certification: MB-800 (Dynamics 365 Business Central Functional Consultant)

Minimum 3 years of experience with Microsoft Dynamics 365 (Business Central preferred)

Experience working with Customer Service Hub / ticketing platforms

Relevant certifications such as:

PL-900 (Power Platform Fundamentals)

MB-210 (Dynamics 365 Sales)

MB-230 (Dynamics 365 Customer Service)

Other relevant certifications are a plus

Understanding of business processes across finance and operations (preferred)

Strong problem-solving and communication skills

Preferred Qualifications

Experience with integrations and Microsoft ecosystem (Power Platform, Azure)

Prior experience in end-to-end implementation projects