IT Systems Administrator

Job Description

We are seeking an IT Systems Administrator!

Fairfield County, OH

Join our Team!

Integrated Services for Behavioral Health (ISBH) is a community-minded, forward-thinking behavioral health organization helping people along the road to health and well-being. We meet people in their homes and communities and help connect them to the resources they need. We serve Southeastern and Central Ohio with a comprehensive array of behavioral health and other services – working with local partners to promote healthy people and strong communities. All of our services are intended to be collaborative and personalized for the individual.

The IT Systems Administrator is responsible for a variety of complex information systems administration functions, including installing, configuring, and supporting complex operating and server-based systems; monitoring and maintaining Integrated Services for Behavioral Health (ISBH) technology systems.

The salary for this position is $75,006.00 to $95,190.00 annually, based on experience

Essential Functions:

Performs daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, databases, virtual resources, network resources, telecommunication resources, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups and integrity checks

Design, deploy, and maintain Windows Server systems, AD, DHCP, DNS, NTP, Active Directory, GPO, VMware, Shortel/Mitel, SonicWall, and other core infrastructure components in an enterprise environment

Maintain virtual environment (Hyper-V and VMware), including underlying host server hardware, and virtual machines, and ensure optimal operation of the virtual environment

Maintain, monitor, test, and ensure smooth and consistent operations of the necessary backup environments to keep the organization’s data resources properly backed up and protected

Test, deploy, and monitor the necessary Windows updates, security patches, and OS deployments across the infrastructure to ensure endpoints and servers stay up to date in terms of these patches/updates

Responds to and acts as tier III to help resolve technically complex or challenging help desk tickets

Configures monitors and maintains the network infrastructure, including firewalls, switches, routers, and wireless network components

Provides support and guidance to help desk support team members as necessary

Creates, edits, and maintains all necessary infrastructure documentation, including but not limited to server inventory, network diagram, IT Disaster Recovery Plan, Cyber Security Incident Response Plan, scheduled job logs, etc.

Creates, updates, and maintains the necessary monitoring and alerting system to ensure that all applicable components of the production infrastructure are properly monitored and that all the required alerts are in place and functional

Travel within the designated service area

Performs other duties as assigned

Minimum Requirements:

Education/Licensure:

A high school degree or GED equivalent is required

A bachelor’s degree in science in Computer Information Systems or a related field is required

Experience:

5-6 years of experience in the IT field, maintaining a complex IT infrastructure environment is required

3-4 years of experience in a Healthcare IT environment is required

Experience with servers, networking, telecommunications, and the principles of building and maintaining a complex IT infrastructure is required

Knowledge, Skills, and Abilities:

Advanced communication skills, both oral and written is required

Advanced organizational skills are required

Knowledge of healthcare IT in a community health center setting is preferred

Proficiency with MS Server, MSSQL, Active Directory, O365, SonicWall Firewalls, Network Routing, Shortel/Mitel Telecommunications System, VMware, and Wireless Networking is required

Knowledge of IT Disaster Recovery, Cyber Security Incident Response, Systems Monitoring/Alerting, IT Backup/Recovery, and Firewall Rules is preferred

Ability to (oral, written, presentation, training, user interaction, etc.) clearly and present both technical and non-technical information effectively with peers and other levels of management is required

Advanced Skills in working with complex IT environments, including both physical and virtual components, are required

Skills in effective backup and recovery strategies for a complex IT environment are preferred

Skills in networking, routing, and firewall protocols are required

Skills in telecommunication components, including various phone systems, VOIP, SIP, PRI, and the interplay between telecommunications and networks in a converged environment, are required

Ability to work collaboratively as part of a multidisciplinary team

Ability to use critical thinking skills to analyze situational information and formulate a solution to technically challenging situations

Ability to be flexible, prioritize, and perform multiple tasks in high-pressure situations

Ability to independently research complex technical issues and formulate viable solutions as needed to perform high-level technical troubleshooting

Ability to independently study and learn the functions of new and updated hardware and software components to develop the necessary?expertise

A valid driver's license and the ability to operate a motor vehicle are required

An appropriate level of auto insurance coverage is required

Ability to manage deadlines within a fast-paced, high-volume environment is required

The ability to operate in an Internet-based, automated office environment is required

The ability to maintain a high-speed internet connection is required

Physical Requirements:

Requires moderate physical effort regularly, as in frequent traveling, standing, walking, bending, prolonged sitting, stooping, or reaching, and/or occasional lifting

Prolonged periods of sitting at a desk and working on a computer are required

Must be able to lift up to 15 pounds at times

Enjoy a great work environment with an excellent salary, generous paid time off, and a strong benefits package!

Benefits include:

Medical

Dental

Vision

Short-term Disability

Long-term Disability

401K w/ Employer Match

Employee Assistance Program (EAP) provides support and resources to help you, and your family, with a range of issues

To learn more about our organization:

OUR MISSION

Delivering exceptional care through connection

OUR VALUES

Dignity - We meet people where they are on their journey with respect and hope

Collaboration - We listen to understand and ask how we can best support the people and communities we serve

Wellbeing - We celebrate one another's strengths, and we support one another in being well

Excellence - We demand high-quality care for those we serve, and we are a leader in how we care for one another as a team

Innovation - We deeply value a range of perspectives and experiences, knowing it is what inspires us to stretch past where we are and reach towards what we know is possible

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Full-time