Post Publish Call Center Associate

Who We Are:

At Network Solutions, we’ve been trusted for decades to help people get online and stay ahead. We’ve been here since the beginning of the internet, and we’re still building for what comes next.

As the original digital identity authority, we help secure domain names, protect brands, and safeguard the infrastructure businesses rely on. We empower our customers to own and manage the assets that define them online, while delivering enterprise-grade security to protect against virtual threats. Our team leverages modern, AI-accelerated tools to streamline how businesses manage their digital presence, making the most of our decades of experience.

The Network Solutions team is here to help online businesses protect what’s theirs and build for tomorrow. That’s why millions trust us to protect their domains, brands, and websites every day.

As a Post Publish Call Center Associate in Cebu, Philippines, you're a crucial part of our Web Modification Team, responsible for refining and updating our clients' websites post-publishing. In this role, you'll make critical design and content updates, responding to customer requests with precision and care. If you're adept at working with WordPress, HTML, CSS, and you thrive in an environment that embraces technological advances, this position awaits you.

What you’ll do & how you’ll make your mark:

Positively impact small business's ability to grow & thrive

Communicate with customers via inbound call center (15-20 calls/day) focused on a high level of customer satisfaction

Support clients using your knowledge, design experience, and other creative assets

Take the time to understand our customers’ goals and challenges, consult options and make recommendations to enhance their design/marketing strategy

Ability to thoroughly listen, understand and assist each customer to resolve their needs

Identify and troubleshoot technical issues to best support our customer’s online presence

Openly accepts and incorporates qualitative feedback

Participates in cross-functional team meetings to improve processes

Who you are & what you’ll need to succeed:

Broad technology experience (preferred)

1-2 years of customer service experience (required)

Knowledge of internet, social media and/or small business (preferred)

Excellent written communication skills

Amazing customer service skills

Detail-oriented, problem solver, and dynamic

Strong conflict resolution, critical thinking and troubleshooting skills

Must be able to multi-task and work well in a fast-paced environment

A great attitude paired with a love for design and troubleshooting

You have a powerful desire to learn web-based technologies

You enjoy interacting with diverse groups of people, both internal/external customers

Up-to-date design portfolio displaying recent work, (is a plus)

Why you’ll love us.

Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.

We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.

We care about you. We are a family, and we care about you and your family’s physical and mental health by providing competitive HMO benefits – 200k MBL with two free dependents upon regularization! We also give out Punctuality Bonus, Generous Vacation policy, and much more!

Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.

R13810