Program Manager

This is a teleworking position with the expectation of community visits in Maryland.

Who We Are

The Coordinating Center (The Center) has over 40 years of experience supporting children, youth, adults and seniors with complex medical needs and disabilities statewide. Deeply committed to a person-centered approach and philosophy, The Coordinating Center helps individuals of all ages and abilities achieve optimal quality health, affordable healthcare and meaningful community life. Over the past four decades, we have become an industry expert in the delivery of person-centered, community-based care coordination services and population health.

Who You Are

We look for candidates who align with our mission, vision, and values as a human services’ nonprofit organization. We look for collaborative and creative minds, self-managing organizational skills, and the desire to challenge and grow professionally. Specific qualifications are:

Bachelor’s degree required; Master’s degree preferred.?

At least 3 years’ experience mentoring and supervising coworkers.?

At least 5 years’ experience in service coordination.?

Capable of taking a lead role and comfortable in a changing environment

Can demonstrate the ability to think analytically, critically, and proven problem-solving ability.

Exposure to statistical data and the application of this data as it applies to program improvement.?

Excellent writing, presentation, and public speaking skills.?

Ability to manage multiple tasks to meet timelines of programs?

Excellent organizational and communication skills.

What You Will Do

The Program Manager works collaboratively with the Program Director and Senior Vice President, Population Health to ensure that the Developmental Disability Administration (DDA) Program is operating efficiently within the contract parameters. The Program Manager will be directly involved in developing and monitoring quality improvement interventions to improve program operations, processes, and outcomes. This position will be responsible for identifying training needs and conducting training as appropriate for Team Managers, Supports Planners and Service Coordination Associates. The Program Manager will also be responsible for supervising Team Managers, providing support to evaluate and improve overall program performance. The Program Manager will report directly to and work closely with the Program Director.?

As a Program Manager you will:

In conjunction with Program Director, supervise, support, and develop Team Managers and additional coworkers, as appropriate.?

Provide orientation and mentoring for Team Managers.?

Serve as a resource to staff for problem solving regarding client issues, contract requirements, policies, and procedures, DME/DMS, eligibility; advises, supports, and takes appropriate action.?

In conjunction with the Program Director, develop a process for the orientation and mentoring of DDA coworkers.?

Continually assess the resources, learning opportunities, and training needed by staff.? Communicates those needs to the Director for discussion and implementation of the course of action.?

Work collaboratively with the Team Managers with developing and scheduling training utilizing various training modalities and software.?

Work collaboratively with other supervisory co-workers to develop policies, processes, and best practices.?

Work collaboratively with the Intake team and Team Managers to manage the workflow relative to referrals, closures, acuity, and staffing.?

Continually develop and monitors strategies to respond to the changing needs of the program and improve the overall quality of the DDA program.?

Assist the Program Director in developing the Scope of Work in response to the RFP.?

Support efforts to ensure contract adherence and provide recommendations as appropriate.?

Develop, review and monitor required metrics and other quality indicators to improve the quality of program services.?

Support the Team Managers with utilizing metrics and indicators to support their teams.?

Participate in the development of coworkers to support the delivery of coordinating interventions.?

Conduct regularly scheduled regional and team meetings.?

Ensure timely completion of all performance evaluations and coaching and counseling sessions

Troubleshoot staffing issues with Director and Team Manager(s) and takes appropriate action.?

Lead by example and implements The Center’s mission/values within the department.?

Support outreach, networking and information dissemination about The Coordinating Center programs.

Liaise with various state and local entities as needed.

Coordinate and manages external and internal communications and resources to maintain quality service delivery.

Why Join Us

The salary for this position is $78,000. We are proud to offer a comprehensive and award-winning benefits package including medical plans, FSA/HSA plans, dental, vision, matching 403b, and short term/long term disability options. We offer 11 paid holidays, a winter break, and generous PTO accrual.

We facilitate ongoing conversations about professional development opportunities and invest in our coworkers by providing funds to use for professional development, and funds for furthering education. We also encourage collaboration within our different councils and committees to get involved with other coworkers across the organization.

The Coordinating Center is committed to creating workforce where all individuals are treated with respect and dignity. We believe that is essential to the success of our organization and is reflected in our commitment to fair and equal employment opportunities for all. The Center is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record, gender identity, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, coworker activities and general treatment during employment. We believe we are stronger together. It’s what makes us exceptional in achieving our mission and drives us to deliver culturally competent and effective care coordination services.

To request a reasonable accommodation for the job application or interview process, please contact our HR team at or .