Client Service Specialist - CMP

**Offering 2 shifts**

Monday-Thursday 9am-7:30pm

Friday-Sunday 5:30am-6pm

** West Jefferson, OH or Lockbourne, OH**

Job Description:

Insight Global's client is partnering is hirisng for a Sr. Client Service Specialist (CMP) for a newly opened 1M+ sq. ft. warehouse. This role is ideal for someone who enjoys owning shipment accuracy, working directly with clients, and being hands on in a fast paced warehouse environment.

Preferred Requirements:

2+ years of experience in logistics, supply chain, warehouse operations, or customer support within a logistics environment

Experience supporting large clients (Fortune 100 exposure is a plus)

Comfortable working in a warehouse setting and walking the floor daily

Strong customer service and problem solving skills

Experience verifying shipments / packages and resolving discrepancies

Basic Excel skills (preferred, not required)

What You’ll Be Doing

Serve as the main liaison between the client and warehouse operations

Track, trace, and verify inbound shipments to ensure accuracy in the system

Walk the warehouse floor validating shipments using scanners

Add shipments into the system when discrepancies are found

Communicate with drivers, internal teams, and clients via email and phone

Investigate shipment issues, identify root causes, and drive resolution

Monitor recurring issues and help improve processes

Prepare reports and updates for leadership and clients

Work split: ~60% desk work (Excel, email, calls) ~40% on the warehouse floor