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Sales Representative

Company:
The Results Companies
Location:
Galax, Virginia, 24333, United States
Posted:
November 25, 2016
Description:

COMPANY OVERVIEW

Named the 2013 "Fastest Growing BPO Company" in the Philippines by ICT International, The Results Companies is a successful Customer Experience leader on the move. Award winning solutions are the hallmark of Results' Partnership approach delivering innovative contact center outsourcing services for companies spanning all verticals including Healthcare, Travel & Entertainment, Telecommunications, Financial Services, Retail and Energy. With over 7,000 employees in 14 locations, Results is able to offer domestic, nearshore and farshore solutions. Driving success through Analytic Hiring, Real-Time Data Analytics, State-of-the-Art Technology and centered around Operational Excellence focused on Continuous Improvement ensures that every customer touch is delivered to the highest degree. Visit us at TheResultsCompanies.com and peruse our library of case studies and industry insights to learn more about why Results is one of the fastest growing Customer Experience companies in the world.

POSITION OVERVIEW

The Results Associate manages Results Clients customers’ phone/web/mail queries promptly and efficiently, and in accordance with company Policy and procedures. The Results Associate is responsible for providing quality and efficient customer service to customers; investigates account issues, respond to general inquires taking appropriate action while providing follow up to customer.

DUTIES AND RESPONSIBILITIES

Uses numerous computer workstation applications to supply live responses to customers’ needs

Documents customer calls in the database system

Assists customers with functionality and basic troubleshooting of product or account issues

Assisst in resolving serious complaints and escalated calls

Maintains at a minimum, target levels of performance

Maintains up to date level of product knowledge

Multi Tasks: Listen, input data, proves solutions, navigates through various screens while applying customer satisfaction techniques

QUALIFICATIONS

Must be proficient on computers. Ability to type 25 WMP or more

Excellent English language skills. Must use proper English, spelling, grammar, punctuation, and syntax

Articulate speech, clear and well modulated speaking voice

Superb listening, probing, negotiation and de-escalation skills needed

Must have excellent analytical and troubleshooting expertise

Must be able to accommodate a flexible schedule, as needed

Customer service or support service experience

Proficient on computers

Strong data entry skills

Excellent customer service skills

Excellent organizational skills

Ability to work in a team environment

We offer paid training, benefits after 60 and 90 days and a bonus incentive plan.

In our Galax, VA facility, we provide sales service to a leading satellite radio provider. You can check us out online at theresultscompanies.com. If you would like to place your application, you can do so at expectgreater.com/galax. Please feel free to reach out with any questions to 276-236-1099.

Call today for more information!